Question about Dual XDVD8170 Car DVD Player

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I BOUGHT THE DUAL DVD CAR RADIO BACK IN JANUARY 2009. THE FLIP SCREEN DOES NOT FOLD BACK IN AFTER SLIDING OUT. AND ALSO THE PLUG FOR THE AUX ADAPTER MAKE CRACKLING SOUNDS. THE MODEL # IS XDVD700. I CALLED THE TECH SUPPORT LINE TWICE IN THE LAST 24 HRS. THE GENTLEMAN I SPOKE TO SAID I WOULD RECIEVE A E-MAIL FOR A FORM I WOULD NEED TO FILL OUT AND SEND BACK. I HAVE NOT RECIEVED ANY E-MAIL. I DO NOT WANT THE RADIO REPLACED, I AM NOT HAPPY WITH THE PRODUCT. I DO HAVE MY RECIEPT AND ALL THE PARTS TO THE RADIO. I AM ASKING FOR A REFUND. IF THERE IS A SUPERVISOR I CAN SPEAK WITH,PLEASE LET ME KNOW. MY NAME IS VIRGINIA MEDINA,MY PHONE;(561)389-7297,MY E-MAIL ADDRESS IS: JOLINA@LIVE.COM

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  • jolina Jun 22, 2009

    I ONLY WANT TO KNOW HOW I CAN GET A REFUND ON THE CAR DVD RADIO MODEL #XDVD700. I HAVE MY RECIEPT AND ALL THE PIECES TO THE RADIO. IT WAS A GIFT FOR MY BOYFRIEND. AND KNOW THAT I HAD TO PURCHASE ANOTHER RADIO BECAUSE I CAN'T GET A RESPONES FOR THE DUAL COMPANY, ALL I WANT IS MY MONEY BACK.

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First thing you can do is mail the senior executive superviser at dual on this id: cs@dualav.com
or go to the dual official website and find the nerest local dual delear and sort out the matter. dual website is: http://www.dualav.com/about/contact.php
also for other information you can talk to them on: 1-866-382-5476
thanks for using fixya.keep updated. please do not forget to accept and rate this solution.

Posted on Jun 18, 2009

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Posted on Jan 02, 2017

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