Notes:
1. When replacing the NVRAM or the EEPROM board, if the parts are replaced with used parts, the License Management error condition cannot be resolved by performing the repair operation.
In this scenario, Initialization would then be necessary and support must be contacted.
Additionally, if
both the NVRAM and the EEPROM board are replaced, Initialization will be necessary.
IMPORTANT: Perform the Repair Procedure first, then the Initialize procedure. If initialization is required, collect the following information before calling support:
- If i-Option was ever licensed on the MFP and if the additional 512MB of memory was ever installed at any time
- The firmware level prior to the machine being upgraded to version 88 (bizhub C353 and bizhub C650 series models only)
- If the machine ever had firmware version 85 or 86
- A history of recent NVRAM or EEPROM board replacement
- Obtain a machine Management List and have it ready to attach to the ticket.
- A screenshot of the message returned from the LMS if "Repair" was unsuccessful
- A "Request Code" from the MFP and the S/N must be obtained in order to start the "Initialization" procedure (see attached "Obtain Request Code" and "Initialize")
2. Make sure to enter the MFP Serial Number, Repair Demand Code and the Request Code in uppercase letters when entering data in License Management Server online.
3. Version 88 firmware refers to the bizhub C353 and bizhub C650 series models. Other models have the correct firmware from factory.
4. To view a PDF, you may need to download a free copy of Adobe Reader®.
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