Question about NorStar M7324 Telephone

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How to set up a ccr tree on my m7324 norstar phone

Posted by Anonymous on

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  • 2 Answers

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Posted on Jan 02, 2017

  • 108 Answers

SOURCE: rerecord the outgoing announcement

Hi, Press feature 9 8 3, display shows: Log: QUIT RETRY OK, enter system coordinator mailbox and password ( default is 102 0000 ), press OK, display shows: Admin MBOX AA OTHR, Press AA, display shows: Auto Atdt Admin GRTG TABLE LINES, Press GRTG, display shows: Greeting Admin GRTG AA, press GRTG, DISPLAY SHOWS: Greeting: RETRY OK, enter greeting number ( 1 to 20, usually 1 is the Main Greeting ), press OK, display shows: Greeting < X >, RETRY PLAY REC, press REC, at the sound of the tone record your greeting, press OK to end recording, display shows: Accept greeting? RETRY PLAY OK, press OK when you are satisfied. Good Luck

Posted on Aug 17, 2008

  • 43 Answers

SOURCE: re recording the CCR tree

You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.

Mark

Posted on Mar 09, 2009

  • 1 Answer

SOURCE: Norstar m7324 - forward to outside line

The solution for someone using the administrator phone (receptionist phone) is after discovering you have a fax call, depress the <link> button. Dial the fax number, wait for it to answer, then depress <link> again. This places call 1 with an outside number.

Apparently this is also available if you have a feature button by depressing <feature> <7> <1> instead of <link>. I haven't tried this so don't take my word for it.

This can also be used to forward a caller to an outside line, such as a cell phone. In the manufacturing business, our shop manager is never in the office. I may ask him if this is a viable solution.

Posted on Mar 24, 2009

  • 1 Answer

SOURCE: Norstar M7324 programming password

enter **266344 again, that is the password.

Posted on Sep 03, 2009

  • 2 Answers

SOURCE: Disabling CCR Tree on M7310

Did you try F832, then select off?

Posted on Mar 18, 2010

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2 Answers

How do I turn off the auto attendant on my Norstar M7310?


It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.

Mar 03, 2015 | NorStar M7310 Corded Phone

1 Answer

"Incomplete Tree" error message on M7324


Incomplete tree means that one of the selections has not been programmed with what to do. A tree has to be disabled to make changes in the tables. Once changes have been made you can enable it again in the tables that use it.

Jul 13, 2012 | NorStar M7324 Telephone

1 Answer

How do I redo our company voice mail to set up - press 1 for dale, 2 for ian, 3 for bev....how do you assiciate the number 1 with dale's extension number 223, Ian's number 2 with his extension 224, bev's...


The programming of the individual paths is done in CCR programming. First you have to disable the CCR tree to change the programming This is accomplished by entering feature983>password>AA>table>Gtng table:1 (might be a different table but 1 is the most common)>press either ok or next til you see CCR tree: 1 then press CHNG and disable. Next press the * key til you return to the main menu ( mbox AA OTHR) and press the OTHR soft key. Press the CCR soft key >admin>and the tree number(probably 1). At this point it asks for a "path" number. A path is the action when a certain digit is pressed (1 for Dale..) Enter path 1> transfer>int>and 223 (which is dales extension number) and ok.Continue with the remainder of the paths until done.Next press the END soft key and the SAVE>SAVE as tree 1 YES soft keys. Lastly don't forget to re-enable the CCR programming AA>table>GTNG table:1>>>>> CCR tree: disable. CHNG>and the number 1. Press the Rls key when finished.

Oct 16, 2010 | NorStar Meridian M7310 Phone

1 Answer

No one in my work place knows how to work our phones. We use Nortel Networks T7316, it doesn't help that they don't make this model anymore :/. I was put in charge on setting everything up which i've done...


The feature your looking for is custom call routing(CCR). If your using 4 digit DN's then you probably have larger office environment which I'm not sure that a CCR tree will handle efficently. To build your CCR tree, enter into voicemail admin programming, press the OTHR soft key, then the CCR soft key ehn the ADMIN key
enter in a CCR tree number, then press build At this point you would enter in the number of the path you want to build and what it will do. ex. path 1 means when I press 1 on the dialpad I want it to call Mary's extension(transfer, internal, ext 2221) When your finished building your paths you'll need to save your tree.then you'll need to enable the CCR tree under AA,TABLE, Grtg Table:1, then press next til you see CCR tree: none. Press the CHNG soft key then 1 on the dialpad and ok. That will enable CCR tree 1 to work in greeting table 1. Theres a large section dedicated to building and changing CCR trees in the Nortel voicemail manuals so don't be discouraged if you don't get it on your first try. good luck

Sep 10, 2010 | NorStar T7316E Corded Phone

1 Answer

Accessing company phone directory


Sounds like you shut the CCR tree down. Go to AA>table>1>CCR>chng>1>enable. that should take care of it

Sep 25, 2009 | NorStar M7324 Telephone

2 Answers

Re recording the CCR tree


You will have to determine which CCR tree is in use. Typically Greeting table 1 is associated with Company greeting 1 and CCR tree 1. After you log into the voice mail admin box choose "OTHR" then choose CCR, then ADMIN. enter 1 for tree 1. I believe at this point you get an admin option. Choose that and you should see "path:' Enter 0 for the path and you will see your record option. Do your recording and then choose end and save as tree 1. If you still have problems send me your email and I will forward you a cheat sheet I put together for the AA/CCR changes. I've been working on the Norstar/BCM - NAM/Callpilot line for quite soem time so there are very few things I don't know about these systems.

Mark

Mar 09, 2009 | NorStar T7316E Corded Phone

1 Answer

Wrong closed message


Sounds like you have a complete recording in the company greeting and another complete recording in the CCR tree. The scenario you described is exactly what happens when you have recorded the entire greeting under company greeting and the CCR tree greeting. A quick solution is to record 1 or 2 seconds of silence in either the company greeting or the CCR tree greeting. Do you know where or how the last greeting was recorded? If you do I would reord the silence in that place.

Mark

Jan 30, 2009 | NorStar T7316E Corded Phone

1 Answer

Disabling CCR Tree on M7310


Did you try F832, then select off?

Sep 12, 2008 | NorStar M7310 Corded Phone

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