Question about Xerox Phaser Office Equipment & Supplies

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Phaser 8550 Error Code: 19,003.48:21274

When powering up printer I get this error code and can't print.

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  • 27 Answers

19.003:48 is the error code 21274 is the number of pages the unit has printed. the error indicates a power difference of +- 20% when trying to drive the printhead. The issue is the Electronics Module (System logic and power) or the Wave Amplifier (Printhead Controller). Both of the parts are fairly easy to replace. If it is the wave amp it is a somewhat affordable part.if it is the EM you should replace the printer. It isn't worth the fix.

Posted on Jun 17, 2015

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Posted on Jan 02, 2017

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  • 2072 Answers

SOURCE: Xerox 8550 Error message 19,003.48:121016

19,003.48 Scale and offset voltage error too large. Something is wrong with the Electronics Module or Wave Amplifier.

that is pretty straight forward. More then likely the elsctronics module has failed. Wave amplifier is pretty unlikely.
If you do not have a maintenance agreement or under warranty, that is a very expensive module to replace.
Check @ 1-800-835-6100 to see if you are under warranty or have coverage.

Posted on Apr 22, 2008

  • 81 Answers

SOURCE: phaser 8550 error 19,004.40

The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:

Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.





Posted on Jul 23, 2008

  • 2072 Answers

SOURCE: xerox phaser 8550 get error

That is a print head tilt or axis failure.
There are 2 problems that cause that 95 percent of the time.
1 is a stainless steel pivot block on the left side frame that gets filled with overflow ink. Needs cleaned.
2. The print head wiper blade is stuck to the print head due to shuting it down improperly or a power failure.

Posted on Aug 20, 2008

  • 1 Answer

SOURCE: Xerox Phaser 8550 Won't Print

I was having the same problem. Turns out the IP address in the printer was incorrect. Once I changed the IP address the printer works just fine through our network again. Find your IP address off your server and follow these steps:

1. Choose Info on display menu, press okay button
2. Choose Info pages, press okay
3. Configuration pages-printer info, press okay
4. IP address should read: Correct IP Address number should be displayed on screen.

If not follow these steps to change it:

1. Find printer setup on display menu, press okay
2. Go to connection setup-press okay
3. Network setup-press okay
4. TCP/IP setup-press okay
5. Auto should show as “Off”
6. TCP/IP should show as “On”
7. DHCP/Boot should show as “Off”

If any of these are not listed on display correctly press ok, reset to either On or Off and then enter correct IP address.

Press okay button and follow steps on display menu to exit back to main menu display screen.

Posted on Mar 26, 2009

  • 526 Answers

SOURCE: Phaser 8560 error code

Most likely you are using generic ink or ink not made for that specific machine. The black ink is the one causing the problem. the printer will then need to be reset.

Posted on Apr 15, 2009

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There are 2 problems that cause that 95 percent of the time.
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2. The print head wiper blade is stuck to the print head due to shuting it down improperly or a power failure.

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1 Answer

Phaser 8550 error 19,004.40


The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:

Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.





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