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This sounds like a time to contact Netflix. It is very likely that you entered some information wrong, and they think your information looks like someone else's. Something is wrong, and they probably think you have already had a free trial. I'm told that's the most common reason they won't give someone a free trial.
You should download the Netflix to your tv first. sign up for either the free trial or purchase it for the month which is 7dollars or 8dollars. Then you should connect your internet to your tv and it should process the Netflix from your computer to your tv instantly. It works better if you have a smart tv then the Netflix should already be on there. You would just have to log in on your tv.
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