Question about Kenmore Washing Machines
After my washer washes, it does not drain. I manually set it on rinse and it works but after the rinse cycle it still does not drain. I also manually set it on the spin cycle to see if it would spin and it doesn't. I took out to check the hoses for blockage and it's clear. I took the pump out and it seems to be ok. I have a Kenmore washer model SM9711031. This is a beltless type washer. Need help. Thank you.
It appears your pump has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
Posted on Sep 17, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 04, 2014 | Whirlpool LHW0050PQ Front Load Washer
Oct 18, 2017 | Whirlpool Duet WFW9550 Front Load Washer...
Mar 11, 2012 | Maytag Legacy Series Top Load Washer
Jan 22, 2011 | Bosch Nexxt 100 Series WFMC1001UC Front...
Aug 23, 2009 | Whirlpool Ultimate Care II LSQ9549L Top...
Mar 03, 2009 | Kenmore 43142 Front Load Washer
Jan 06, 2009 | Kenmore 24032\24036 Top Load Washer
Jun 19, 2007 | Kenmore Elite 45986 Front Load Washer
63 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: