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Re: black/grey alignment lines on copies
Straight away the cartrides need to be cleaned and the ink holders need to be cleand. same with a carriage rod. take a cotton swab dip it in water and then clean the above parts. also connect the printer directly to the wall jack witout the surge protector.
now check if you get the same error on the alignment page
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Alignment shows black & streaky, only covers 3/4's of a line, color is good. The printer copies a document no problem; but only copies color (no black) from the computer. If the document is black print, I get a blank page. Do not know how to remove printhead
when you are feeding paper thru the scan aperture you will see a light source, make sure there are no specs of dirt /tipex on the light source or the pickup, this is best achived with a very lightly dampned cloth ran across light source when the device if off of course,
Firewall Issue: Maybe your firewall is blocking
the connection to your printer/scanner. Try allowing access to all applications
related to Dell or printer or communication systems under Program
Permissions in your Firewall program.
If you are running your copies through the document feeder then see if the line goes away if you make a copy directly from the glass. If the line goes away then open up the doc feeder assy. by hinging it to the left. Underneath you will find that there is a thin strip of glass that the document passes over when it is scanned. Clean this strip of glass and this should correct your problem. If there is a smudge of dirt or small line, it will come out as a solid verticle line when scanned.
So if the magenta or yellow are not showing up, it may mean you have installed an empty (or dried up) color cartridge.
If you have it, put the "low" volume color cartrige back in and print an alignment page.
If you don't have the cartridge, no problem, just print a page from Google.
Don't worry about the alignment until you print from Google. See if color is even available.
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