Question about HP Photosmart C7280 Printer

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Scan I cannot scan a picture to my iMac computer. When I hit the scan to computer it says to refer to device documentation to troubleshoot

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Posted on Jun 18, 2009

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1 Answer

Whenever i hit scan it tells me to refer to device document for troubleshooting. Can someone please help me fix this


have you tried to scan from your computer.

Go to start menu
All programs
click the printer model
select HP solutions
choose scan option





Good Luck


Apr 13, 2010 | HP Officejet J5780 All-In-One InkJet...

1 Answer

"no scan options"


" no scan options refer to device documentation for trouble shooting"
you need to open up either solution center or hp director, go to settings, scan settings, then scan to set up and look for the option front panel destination a window should open to reveal scan short cuts and one titled front panel list. you need to select the shortcuts click add and once satisfied click on "update device".

Mar 27, 2010 | HP Photosmart C6280 Printer

1 Answer

I want to be able to access my scan option directly from hp5610 officejet printer but when I hit the button it directs me to refer to device documents which I did and was not able to accomplish task.


You need to have scan software running on your computer, and connected to computer, before it will scan it needs to know how to scan, and where to send the scanned image.

Oct 30, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

My HP J5780 will not scan.


you document was place in a different direction, try to place the document in the right place and scan again.
hope this helps

Aug 06, 2009 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I try to scan a picture and I get meesage refer


Just try pressing copy see what happens.
Make sure you havbe a direct connection no network involved
At which place are you reading this message at the computer or at the printer
Since you are not clear I have to ask these boggus questions

Jul 31, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

How do I scan a document with a MFC7420 & make it e-mailable?


I called Brother technical support and they walked me through the configuration and device settings. Can do it fine now.
Thanks, Carole

Jan 29, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

1) can not scan to computer says no scan options refer to device documentation to trobleshoot...can't find 2)can not fax HP photosmart C7280 all in one on wireless network with imac computer Help I am...


Assuming you're using Windows XP, you either need to install the full software suite (to access copy, scan, fax and print features), or if you don't have the CD, download the package here:

ftp://ftp.hp.com/pub/softlib/software9/COL19845/mp-52268-4/100_228_PS_AIO_02_Full_Net_enu.exe

Let me know if this helps, and please remember to rate my answer :)

Sep 29, 2008 | HP Office Equipment & Supplies

1 Answer

HP 3310 will NOT scan


This issue occurs when the digital imaging monitor is not running or the software is not installed properly.

This issue has nothing to do with the cartridges.

If the printer in connected in wireless, once check the communication between the computer and the printer and then disable the firewall and antivirus and try to scan again from the all-in-one. Also try to scan even from the HP solution center.

If the printer is connected via USB then try to scan from the HP solution center and then check the result, if the issue persists check whether the digital imaging monitor is running or not, then try to scan from scanners and camera wizard.

Sep 17, 2008 | HP Photosmart 3310 Printer

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