Question about SimpleTech SimpleDrive Pininfarina 320GB External USB 2.0 Hard Drive - Blue
Posted by Anonymous on
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Simpletech is not cheap and as far as I'm aware they may be marking up a third party recovery labs services. There are a couple steps I would suggest trying before sending it anywhere if you're on a budget and time is not a big issue. Once you've tried these steps, if they fail to give results or if your on a tight time frame and can justify the cost I can refer you into a lab near you where at least you won't have the additional markup on recovery service.
If you've tried more than one power adapter and usb cord, odds are one of two things has failed. First, good chance the circuit board for the enclosure has failed, this can be remedied at any PC shop for a small fee. Second, something has failed in the drive or it's circuit board, this requires in lab repair to rescue any lost data.
If you're not in a mad panic and would like to save a few bucks, head to your local PC shop and ask the technicians to remove the drive from the enclosure and test it for you. If the drive passes testing, they can simply install it in a new enclosure, the whole process costs about $40-$70 depending on shop rates and brand of enclosure.
If the drive fails testing, ask them to wrap it in an anti static bag and if they have it a hard drive shipping box, then reply back here letting me know your results and tell me you location (Country, State, City) and I will refer you to a proper lab near you.
I always tell customers to shy away from any offers of data recovery attempts by technicians in regular hardware shops as many will claim to offer recovery services but generally they are only set up for logical recoveries, such as undeleting a file and any attempts they make with a drive suffering a hardware failure can worsen damage and reduce the chances for effective recovery.
Hope this helps FixYa,
Posted on Jan 06, 2011
SimpleTech hard drives do not require a driver to work. You might try a different cable or check it on another computer. If you need more help, please call HitachiGST Tech Support M-F 8AM to 6PM PST at 1.888.426.5214 and a technician will be happy to help you.
Posted on Jan 31, 2011
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