Question about magicjack.com Computers & Internet

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No fail tone my magic jack plus is not connected to a computer, it is going through my router which is plugged into my motem. I have disconnected the power from all devices and then restored power to each device one at a time starting with the motem,then the router and finally the magic jack plus but,I still do not have a dailtone

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  • magicjack.com Master
  • 2,219 Answers

Without a computer:

1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I

Posted on Feb 04, 2015

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Posted on Jan 02, 2017

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eng1969
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SOURCE: Getting a message that there's a system error when I plug my old magic jack back in after having had magic jack plus downloaded/installed, how do I get the system error fixed or identified?

You should clean your computer from the effects of programs and browsers and then close the device and then open a new site

Posted on Nov 12, 2013

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1 Answer

Magic Jack Plus worked in USB and then Internet on computer stopped working


It's got the wrong gateway setting. Without a gateway (router) to the Internet it can only see local network stuff. I suspect the Magic Jack is still trying to be the gateway but it has no Internet. Stop Magic Jack doing this and it should work.

Feb 27, 2015 | Computers & Internet

1 Answer

My magic jack plus has only the blue light working ,the other two stop working and I don´t have tone on my phone.Thanks for you help.


Sounds like your power supply for the magic jack went bad. You can plug it into your computer usb connection and see if it works there -- if it does work there then you need another power supply transformer.

Feb 24, 2015 | Cell Phones

1 Answer

I have the magic jack plus and I cant get it to work because I have a different computer can you help me please


sure you should be able to plug it in and follow the screen put the t5 cable in the right spot and to the magic jack part

Nov 13, 2014 | magicJack New & Improved 2012 Plus Free...

2 Answers

My magic jack plus will not work and I am wondering if the electrical connector is bad.


Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Nov 04, 2014 | magicJack PLUS VOIP Phone Adapter

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Connect magic jack


WHAT MAGIC JACK DO YOU HAVE IF YOU HAVE THE PLUS TAKE THE MODEM PLUG INTO THE MODEM AND TAKE THE OTHER END AND PLUG INTO THE ADAPTER THEN TAKE THE PHONE PLUG AND PLUG IT INTO THE PHONE ADAPTER AND THE OTHER PART INTO THE PHONE

Feb 01, 2014 | D-Link Dlink Dir-615 Cable/dsl Router...

1 Answer

My phone number is 231-609-6011


Some Magic Jack units do not reset themselves when your router loses the upstream connection (even momentarily). In that case, try unplugging the Magic Jack and then reconnecting it to the USB port.

If that doesn't help, check your firewall settings (both on the computer and the router). You may need to force the firewall to allow the Magic Jack to communicate with the wide-area network. (This could involve finding the MAC address of the Magic Jack. Then set the MAC address to a specific IP address in the router or set Port Forwarding in the router administrative pages. See http://zaxa.ca/magicjack-plus-not-working-plugged-directly-in-the-router-solved-english for some specifics.)

Please add a comment with your router make and model for specific information on accessing these settings pages.

I hope this helps.

Cindy Wells
(my ISP has been having upstream problems since early November. We have to reset some devices daily to correct the "lost network connection" issue due to the down time.)

Jan 15, 2014 | magicJack New & Improved 2012 Plus Free...

1 Answer

Magic Jack frequently loses connection even though it should stiil work when offline


To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Dec 27, 2013 | magicJack Plus Pc To Phone Adapter

1 Answer

Magicjack doesn't always work right sometimes the phone works , sometimes I get an error 3002 message when I try to call out.


Actiontech what, they many vast models, and routers, and mix.
what are you exact connections here>
NO PC stated, HP model number, this is HP forum. so.....what?
no OS stated, opr. system , windows WHAT?
No modem models stated.
No ISP service stated,

what ISP, what service,? DSL> must I GUESS that?
My guess is not DSL no land line but it is possible to buy DSL
with Landline, disabled, I did for years.
or cable modem, ? uses COAX ! not 2wire twisted like DSL.
or are you doing the MAGIC jack , with NO COMPUTER owned
yes?
The magic jack does not plugin to any modem ethernet port
ever. its usb.

t

Broadband, high-speed internet, cable internet, DSL - WiFi, Fios fiber. and more , dial up? nah you dont have LAND LINE./


error codes,. the first page in the manual states !
Contact your Internet service provider to verify your modem allows more than one device to access the Internet if you receive error 3002 when trying to use MagicJack Plus. Some modems and modem/routers-in-one may not be compatible for use with MagicJack Plus if multiple devices are connected to your network.

We dont know what ISP you have nor the connection type
cable tv modem, DSL, FIOS what?
nor the modem you have , you never said,

this is far more complex
its not magic at all,
fire walls set wrong
ISP blocks you, at your mixed, router and modem
using the routers, USB port is a FAIL.
if you want great help answer what you have and what is connected
in details.
the MAGIC jack as 3 ways to connect,
USB or ethernet.?

Jun 11, 2017 | HP Computers & Internet

1 Answer

Me laptop does not connect to router when wireless but will conect when plug in by cable


make sure you down loaded the router into your computer right cause i had the same problem, i had to plug in my router to the motem then pull the power plug out of my motem for 10 sec plug it back in and the motem will talk to the router then install your software again this should work

Oct 31, 2009 | Acer eMachines 520-2890 Notebook

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