Question about Saeco Incanto Classic Espresso Machine

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No steam or hot water

Pump in whirring away, but no minimal steam comes out of the steam want. When I try to get hot water a small stream starts then it begins filling up the overflow tray from behind the door, nothing out of the wand.

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Check to make sure pressure is coming out of the wand, if not, there is definately dried up clog inside the tube somewhere or possibility that the hose is loose on motor.

Posted on Jun 18, 2009

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Water light is on ,Water tank is full but the light stays on


If the water tank stays full it indicates that the pump cannot function properly.
Before first use, the Sirena pump needs to be 'primed'. This is indicated by the blinking blue 'water' LED. On a new machine (or a refurbished one as in my case), empty the water container first, then
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I believe that a lot of problems, like failure to heat up, machine doesn't work, etc. are caused by this small spring mechanism being a little hard to operate initially. The Sirena is programmed to operate ONLY if it can extract water out of the tank.

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Do you hear the pump working but no water flows?

You should select hot water (the third button from the right) and the display should say "hot water" at the same time it is saying VENTILATE --- open the steam valve all the way and the pump should start and you should see water from the steam wand.

If you don't hear the pump at all, then that is a different problem.

If you do hear the pump but still don't get any water with the steam valve open, then you need to prime the pump by using a turkey baster or the accordian pump that came with the Titanium to pump water into the valve where water from the tank goes. Remove the tank and use the turkey baster to pump water into that valve while the pump is running and the steam valve is open all the way with HOT WATER selected. the second water starts to come out the steam valve you want to stop the pump (turn the power off or turn the steam knob shut) and put the water tank back on and make sure there is plenty of water in the tank - then start the pump again by opening the steam valve all the way and let it pump water out the steam wand for a few minutes.

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You can't manually reset. The machine will have to do it. I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam wand...so I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada

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Not making steam


hi tried99X. couple of possibilities: have you made sure steam wand is completely clean? allowed adequate time for water to heat? try looking inside: unplug machine, remove the ten screws on the bottom and gently lift away base: it does have wires connecting it to rest of machine so be carefull not to yank on them. locate the hose leading from the pump to the steam-arm (may be hard to see; use a good penlight and a small telescoping mirror if you have to; Autozone & other auto parts stores sell them for a couple of bucks-if you don't want to take off the entire casing of the machine. does the hose look okay?) also see if the pump has vibrated out of position. also, when's the last time you descaled? good luck!

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No steam, just hot water.


The steam wand has to be removed to be cleaned properly. Unfortunately, this procedure is not outlined in the manual. Just cleaning the wand on the outside or using a clip to clean the tip is not enough.

The other end of steam wand where it connects to the pressuring cabin actually swivels around a fitting. It is this fitting that you need to thoroughly clean. Years of using the machine can cause calcification around this fitting.

If you look under this end of hte steam wand, you should see a philllip-headed screw. Before you loosen this screw, you have to remove the grey trim so that the entire wand can be remove.

Once the entire wand is removed, what I just described will be much clearer.


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Ventilate


I fixed my ventilate problem! After 2 days of utter frustration and pushing many buttons, I read another guest comment about resetting to factory settings. Push the up button under the small coffee icon. It should say factory setting with the asterick next to it. Push OK. Then push "yes" for factory settings. Then my machine started working again! Hallelujah! It erased my personal coffee cup setting, but who cares.

Big thanks to the person who posted their solution on Dec. 2007.

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