Question about Canon EOS 5D Mark II Digital Camera

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Pink cast on whites canon 5d mark 2

Hi key or white backgrounds have a magenta cast to them

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  • 488 Answers

This could be to do with the type of lights you are using and not the camera.

Posted on Sep 02, 2016


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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

  • 216 Answers

SOURCE: White objects appear pink

This sounds like a budding CCD problem that Canon is aware of. Canon is replacing the defective CCD at no charge. Go here for the link and more details on getting a free mailing label:

Posted on Dec 17, 2006

  • 1 Answer

SOURCE: White background in real world turns purple or magenta in digital photo

If you go to Go to technical support, then follow the links to your camera, a notice should pop up about the problem you are having. They are offering free repair for: Abnormal colours Distorted image Abnormal image It says its a CCD problem

Posted on May 13, 2007

  • 4738 Answers

SOURCE: horizontal lines showing in lcd monitor and pink cast to printed photos

Oh my goodness, don't disassemble and don't go banging your A95's up for this problem. Sorry I missed this post when you first submitted it.

This sounds like it might a defective CCD imager. If so, Canon should FIX THIS FOR YOU FOR FREE, including FREE SHIPPING both ways. This is regardless of your camera's warranty status. Please check the following two links for more info:
Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110, IXUS V2/300/400/430/500, IXY Digital 200a/300a/400/450/500

Posted on May 20, 2009

  • 161 Answers

SOURCE: canon 5d lcd

If its a year, request that canon fix it free of charge under its warrenty.

Charge the battery, and or buy a new battery to see if its fixed. Bestbuy if there is one close to you is the first place I look for a battery.

Posted on May 20, 2009

  • 1223 Answers

SOURCE: pink tint in pictures taken using canon s500


Call Canon for FREE REPAIRS it is a known issue ask them about BAD CCD see this link for service advisory




Posted on Jun 01, 2009

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Every printed page has a pale pink background from edge to edge

Hi again Jan,
It is possible that your drum but to be sure, get a trained Xerox Technician to check it out...

There is still a possibility that it is something else entirely, so getting a technician out would be the best bet... Sorry I couldn't give more of a definitive answer. Sometimes things need to be seen in real life to diagnose properly.

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It sounds like your white-balance is off on the magenta side of things. This could be caused by a number of factors, though I would explore your camera's white balance setting to make sure it's set for the right lighting situation. If changing your white balance setting fails, it may be a more serious issue with your sensor or other camera hardware, requiring a professional to repair it.

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What are lenses that are compatible with the canon eos 5d mark ii

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Make sure the white balance is set to "auto." Try going outside into shade and taking a picture of a white piece of paper, and see if that has a color cast.

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This is normal and not a malfunction.

It is caused by the bright light and will only be recorded in video mode.

Try to keep your camera aimed away from bright spots. There is nothing you can do to completely avoid the pink lines, but just be reassured that there is nothing wrong with your camera.

Hope this helps!

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2 Answers

Magenta cast

I guess it could be several things; perhaps the color temperature of your lights is the culprit. At any rate, it shouldn't be too difficult to correct - here are two suggestions: 1) Shoot in RAW mode so that you can fine-tune color balance after the fact and don't have to get it right in-camera. 2) Shoot a black/white/grey card in the same lighting as your subject. (all three "colors" on the same card) You can then use the eyedropper tool in either curves or levels to set the black and white points, and the grey eyedropper tool (when clicked on the grey in your shot) should get rid of any color cast, magenta or otherwise. Good luck!

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