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Internal error 1012 on hp scanjet 9000 - ScanJet HP Office Equipment & Supplies

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Posted on Jan 02, 2017

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SOURCE: HP Director not working in HP Scanjet 3770

GO TO THIS LINK : http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=391319&prodTypeId=15179&prodSeriesId=391317&swLang=8&taskId=135&swEnvOID=228

DOWNLOAD THE UPDATES AND PATCHES GIVEN THERE AS PER YOUR OPERATING SYSTEM AND SEE WHETHER IT WORKS OR NOT. I HOPE THIS WILL SOLVE YOUR ISSUE.

Posted on Apr 10, 2010

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Office Equipment & Supplies

1 Answer

Hp scanjet 5590 failed to create empty document


HP SCANJET 5590 ERROR "failed to create empty document"

Aug 18, 2010 | HP Scanjet 5590 Flatbed Scanner

3 Answers

Unable to start hp scanjet 3200c . Need driver for above scanner compatable to windows xp free down load.


Fill ya boots...

http://h10061.www1.hp.com/ccsearch/search?pname=hp+scanjet+3200c&qry=driver&submit.x=0&submit.y=0&method=prodFinder&enc=UTF-8&ctry=uk&lang=en&dlc=en&sni=&search=0

Vote me ok!!

AndystUK

Sep 02, 2009 | Computers & Internet

1 Answer

Hp scanjet 3970 on Mac: lamp error


Normally this error means that your lamp will no longer come on to scan anything. The only way to fix this is to replace the bulb. If your bulb is coming on, but you still receive the message, their is an internal error that must be checked by a repair center. You might want to check into the cost of repair as it is often cheaper to replace than repair.

Jul 10, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Unable to scan using HP Scanjet 3200C in Win XP Pro


Hi Shantala,

HP advises that, on some systems, the scanner hardware may get into an error state that will keep the scanning software from finding the 3200c ScanJet. If your scanner still isn't found after installing this driver and software update, please follow the directions below:
  1. Unplug the power cable from the 3200c ScanJet.
  2. Unplug the parallel cable(s) from the 3200c ScanJet.
  3. Shut down the PC and wait for ten seconds.
  4. Plug in the power cable to the 3200c ScanJet.
  5. Plug in the parallel cable(s) to the 3200c ScanJet.
  6. Power your PC on.
If you still have the problem, uninstall the driver from device manager, and download and run this .exe file version of the driver instead.. and if necessary, repeat the above steps..

ftp://ftp.hp.com/pub/softlib/software4/sj648/sj-1436-3/sj648en.exe

Hope this helps

Chris (ziraffa)

Dec 22, 2008 | HP ScanJet 3200C Flatbed Scanner

2 Answers

Windows Vista Driver for HP Scanjet 3200C


Help me I need vista 32 bit driver for my hp scanjet 3200c.

Thank you

Oct 24, 2008 | HP ScanJet 3200C Flatbed Scanner

1 Answer

HP Scanjet 4400c


The same for me but I don't have a program to instal a thing. I find there is no down for my scanner can you help so I can still use my scanner.

Oct 23, 2008 | HP Scanjet 4400c Flatbed Scanner

4 Answers

Scanjet 3770 installation


now how can i installation thqt driver

Jul 15, 2008 | HP Scanjet 3770 Flatbed Scanner

1 Answer

Hp scanjet 5590 error in comunication when trying to use the scan to buttons on the scanner


I downloaded the following files from HP's website

setup_full_5590
setup_emc_5590
col10862
cit207355-hpcom-patch-v8
hpinstantshare

and followed the procedure that i found on the web at hppt://hpanswers.blogspot.com/2008/03/unexpected-internal-error-has-occurred.html

wich give full instructions on how to cleanly remove the hp software and what files you need to run to help fix the problem.

this is a fix but it is has not got my scanner working the way that it used to but it is working a lot better that it was.

Thanks

Sproket

Apr 30, 2008 | HP 5590 ScanJet Flatbed Scanner

2 Answers

Error in Scanning


Sorry to ask u ,how old it is,this kind of problem is found due to following reasons

1)driver software:uninstall n reinstall driver
2)scanner is dusty:clean the scanner from inside
3)inner scanner cable(black cable) defective:replace cable

but before all try this
1)go to my computer,u can see icon of scanjet 2400
2)right clk,clk get pictures.....,new window will open,
3)click preview n wait n see does it shows the preview?
4)if it shows preview then reinstall hp director,or try above mentioned steps,definately the problem will be solved,
thnx

Jan 24, 2008 | HP ScanJet 2400 Flatbed Scanner

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