Question about Kenmore HE2 Plus Front Load Washer

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Mystery Noise for the SERIOUS problem solver. . .with a video

Https://www.youtube.com/watch?v=NmstXp9ttAk I have a Kenmore HE2 Plus Front Loading washing machine. The video shows the sound it makes but it may also be helpful to know I have cleaned out my drain catch, I have removed the rubber hose beneath the drum with the ball, I have removed the top panel and back panel and have crawled inside the drum with a flashlight trying to find the source. The motor is fine, the belt is fine, there is no "play" in the basket. It moves, every once in awhile it will "get stuck", just for second between the grated drum and the plastic one and there is a louder boom before it goes back to rattling around again. If I spin the drum really fast, I can launch the thing in to somewhere and it's quiet for a bit, but shake the whole washer and it is back rolling around. Whatever it is, it moves, like a coin or a metal nut. How do I find this thing and how do I get it out?!

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You need to check every single hole in the basket/ perforated drum to make sure there isn't a screw or a nail in the hole but not through. If the noise stops at speed then it is still in or on the drum as otherwise it wouldn't be affected by the centrifugal force or it could also be a drum bearing that's going (it will not show play until it's gone and the noise becomes a loud deep moaning hum). Although many engineers will say that's a terminal fault and the end of your machine, it's not true. Yes it's a big job to replace (3 hours for a good engineer, I have done it in just over 2 with the right tools and a very big hammer) but once done, that'll be it for another 5+ years of use.

Posted on Apr 16, 2014

  • Stacey
    Stacey Apr 16, 2014

    I checked all the grates, nothing. If it were a bearing, would it make the sound it makes and then stop? Watch the video, you can here it almost sound like it gets launched and then it runs perfectly silent.

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SOURCE: Noise inside the drum

Is there any play in the basket? The gap between the basket and the plastic tub should stay the same. If you are able to put pressure on the upper part of the metal basket and it moves within the tub, the rear support of the basket is damaged or tub bearing is bad. Both are terminal problems. Sorry.

Posted on Apr 12, 2014

Testimonial: "Thank yo so much for your interest in helping! No play in the basket, though. Thank my lucky stars since it would be terminal. Eeek."

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