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U2 code for xerox work center 5020 - Xerox Office Equipment & Supplies

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U2-1 Carriage Module Fail

Maybe you can find more information in the service manual. About error codes go to page 20

Posted on May 08, 2014

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Posted on Jan 02, 2017

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XEROX WorkCentre 5020 given error code u2


That error signifies a carriage fault with the ccd scanner under the platen glass. Check connections of flexible cable and verify that the carriage moves left to right upon start up. If connections are okay you either have a defective IIT Carriage or IIT Carriage Sensor.

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Why does xerox work center 5020 copy only and yet the duplex is okay


Hi Wandekera,
I think you have a operator error problem. If the duplex is working then there is no mechnical problem have you got 2 sheets to copy then you should still have something on both sides of the paper.
Further investigation would be necessary.
Good Luck.

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Help with u2 code on phaser 7300


U2 is an engine EEPROM failure - you'll need to replace the main board to fix that, I'm afraid.

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Xerox workcentre 5020/Dn c1 error


i have one xerox 5020 machine, there is display showing C1 error code in first tray and C3 error code in bypass tray .if open and close the machine will be idle and ready to cpoy. there is no paper pick up in both trays. please help to resolve the problem.

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I have Xerox 5016 model Photocopier , I am getting Error U4 ,some technican from Xerox advised that it can be solved by pressing some button ..? If anyone can support would be a great help.


Enter into the diagnostic mode.Press 50 then green button,press 20 then green button,press 00 then green button.Switch off the machine & Switch On.

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1 Answer

Xerox wc pro 423 u2-3 problem


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My Xerox Workcentre-5020 machine showing U4 error. How can I solve this problem ?


@basanta711, Press 0 for 5 seconds then press green (start) then 50, green, 20 green, 0, green then on/Off the printer........... problem is solved

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1 Answer

LA FOTOCOPIADORA XEROX 1025 COPIABA BIEN DE REPENTE ME MANDA U2


U2 = Memory failure.

moz-screenshot.jpgClear U2 error
Enter diagnostic mode

To enter diagnostics:
  1. Power on
  2. Press 'Clear' > 'Exposure' > 'Clear' > 'Exposure' buttons within 4 seconds.
  3. All the lamps on the control panel will go out.
  4. Enter the service mode using the 1 button.


Enter code 16
Press Start button
Exit diagnostics, by switching machine off.

If the error returns, you will need to replace the main board.

Good Luck!

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