Question about Motorola Mobility Droid 3 Phone model Xt862 For Verizon Leather Belt Case Wall Charger

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My motorola phone is frozen

The phone has been frozen ever since I tried to reset my Facebook password.

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Take out the battery, leave it out for 5 minutes, put it back in and turn it back on.
I'd suggest uninstalling the Facebook app entirely, then re-installing it from the app store and trying again.
Preferrably reset your password from a computer instead.

Posted on Apr 16, 2014


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Go to on your browser and reset your password and then try to login to the app on your Motorola Tablet.

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If you have tried a power cycle, and this does not help, you may have only one option left than to do a master reset.

First, try this:

  1. From the main home screen, tap menu
  2. Tap Settings, then Privacy
  3. Tap Factory data reset
  4. Tap Reset phone
  5. Enter your password if required, then tap Erase everything to confirm

If that doesn't work, or if your phone is frozen:

  1. Turn the power off. If your Motorola DEFY is frozen, pull the battery out and reinsert it
  2. Hold the Volume Down button
  3. Press and hold the Power button until the device turns on
  4. You are now presented with a menu that allows for Fastbook, Recovery, Clear Storage, and Simlock
  5. Select Clear Storage by pressing the Volume Down button
  6. Press and release the Power button
  7. Now simply confirm your decision: Volume Up for YES and Volume Downfor NO

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I can't tell you how many times this phone has frozen, and unless you've been using a sync program, you're out of luck.

You can do a hard reset, which resets the phone to factory settings by removing the battery to shut down, then put the battery back in. Hold down the middle key on the silver directional pad while powering on. It takes 5-10 seconds but you will see the "Master Reset" option on your screen, follow the directions.

This happened all the time until I went to the Motorola site and did full phone update ( ) Now my Q9m which used to freeze 1-2 times per month hasn't frozen in 6 months - good luck!

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