Question about NorStar T7316E Corded Phone

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Pickup Group? Hi All, I am trying to have our support's department have a pickup group or I believe is a pickup group. If an external caller or realistically a customer call then all of the employees in the department's phone will light up and no one will miss a call. Is this possible? Or must I order this service independently. I know that our sales department had a pickup group of some sort and when I called it would light up. Can you assist? Thank you, Adrienne Heim

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 2 Answers

SOURCE: Can not view caller ID with call waiting service

The Meridian 9516 is not a visual call waiting (VCW) phone...meaning that you will not see the caller name and number of the second caller when you are on the line..you must purchase a separate call display box (around $10) if you can still find them., but make sure that box is visual call display capable.

Posted on Nov 26, 2008

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ynotphone
  • 192 Answers

SOURCE: NORSTAR phone system/directory of employees

First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> OTHR
-> CCR
-> ADMIN
-> TREE 1 and press OK
-> CHNG
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.


The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
->TERMINALS&SETS and Enter
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!

Posted on Apr 07, 2009

ynotphone
  • 192 Answers

SOURCE: How do you change passwords without knowing previous passwords in order to change voicemail greeting??

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Posted on Apr 17, 2009

MNfisherman
  • 11896 Answers

SOURCE: Caller ID not working on my t7316 phone

You can copy and paste this link below to go to a site where you can download your entire manual:

http://www.alphatelecom.ca/meridian_norstar_manuals.htm

Posted on Sep 16, 2009

consultel1
  • 860 Answers

SOURCE: i'd like Employee B's phone ext to ring when a

I'm losing it on the transfer from B's phone to B. Is B at another desk or is he/she out of the office? also, What is B's extension number?

Posted on Apr 16, 2010

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1 Answer

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40? It's the pickup code for a Panasonic system and it's the universal pickup code for phones in your ring group. Make sure that you and all the other people are in the same group and 40 will work. As an alternative, you can use the directed call pickup code. (41+extension) or program the phones to ring differently. This assumes a TA series system.

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Your station is not programmed into the same pickup group as the ringing phone. This needs to be done in config programming.

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Make sure you have both phones in the same call pickup group. I have never used the group pickup button. The regular pickup button is what I use.

Just to be clear the procedure is..once phone A rings you hit the pickup button on any other phone that is in the same group as phone A. After you hit the pickup button the call will be drawn to the phone that you hit the pickup button on. Once the call is on that set hit the answer button to answer the call.

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Not too sure if you really need that dial 0 point, since the calls are already ringing in on the receptionist desk.

You can create changes and make a hunt group, with an over flow with another hunt group, which will rings specific people, and if there is no answer the over flow can go to a voicemail or auto attendant... more programming than I would like to type.

Simple solution: Make sure that everyone that you want to answer the calls, they are in the same pick up group.

Then if the people that you want to answer hears the phone ringing, they just have to dial Feature 75, this is group pickup.

To find out if the people are in the same pick up group:
-> go into the system programming
-> TERMINALS&SETS and enter the extension
-> find CAPABILITIES and enter
-> hit next till you find Pickup grp: this will have a number and ensure that all the sets you want have this same number.
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This way anyone that hears the phone ringing can answer anytime they want.

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Two of the above codes work for me, so let's figure out what you're doing. First of all, did you convert the intercom calls to ringing on all calls? If I have auto answer turned on, I can't pick up anything.

If the phone is ringing, I can use 40 and 41xx to pick it up. I can retrieve a call from hold by dialing 53x where x is the line number on hold (just in case you're trying this with a cordless or single line set).

By default, all extensions are in pickup group 1, but 41xx directed call pickup will always work if the Call pickup deny is properly set as you indicated

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@AlexaF

A couple of things to try. First, walk up to the phone that's ringing and dial 720# on the intercom. They may have set Call Pickup Deny (by dialing 721) and this will clear it.

If that doesn't work, you may have fallen out of the pickup group. You can test this by using the Directed Call Pickup code which is 4 + the ringing extension number.

If that works, but 40 doesn't, there's some programming(system prog 600) that needs to be examined. By default though, each phone is in pickup group 1.

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