Question about NorStar T7316E Corded Phone

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Pickup Group? Hi All, I am trying to have our support's department have a pickup group or I believe is a pickup group. If an external caller or realistically a customer call then all of the employees in the department's phone will light up and no one will miss a call. Is this possible? Or must I order this service independently. I know that our sales department had a pickup group of some sort and when I called it would light up. Can you assist? Thank you, Adrienne Heim

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6 Suggested Answers

  • 2 Answers

SOURCE: Can not view caller ID with call waiting service

The Meridian 9516 is not a visual call waiting (VCW) phone...meaning that you will not see the caller name and number of the second caller when you are on the must purchase a separate call display box (around $10) if you can still find them., but make sure that box is visual call display capable.

Posted on Nov 26, 2008

  • 192 Answers

SOURCE: NORSTAR phone system/directory of employees

First thing, these new employees have the extensions of the old employees correct, otherwise more changes that what I gave you here will not work properly, example when you hear Press 1 it went to Joe, and Mary is where Joe used to be; that will work. But it Mary is where Steve used to be, pressing one will go where Joe was and not to Mary. Understand?

Ok, for the first part- changing the greeting in the Auto Attendant via CCR tree... you have to get into the ADMIN mailbox:
-> FEATURE 9 8 3
-> Password 1020000 (this is the default password, but can be changed)
-> CCR
-> TREE 1 and press OK
-> Path 0
-> REC then press PLAY to listen to the greeting, and ensure that is the one that you need to change
-> REC the new message
-> remember to SAVE! otherwise all is for not.
THIS MAY BE REQUIRED FOR OTHER TREES ex 2 or 3, listen too all trees and change if required... same steps to get into the trees and prompts.

The call forwarding to Voicemail: You need to know how to manuver around programming via the template on your phone:
-> press FEATURE 9 8 5 to get the DN of voicemail
-> FEATURE * * 2 6 6 3 4 4 (**CONFIG)
-> password: 2 6 6 3 4 4
-> type in extension that you want to change and Enter
-> next to CAPABILITIES and Enter
-> FWD NO ANSWER and Enter and put in the DN of the voicemail
-> hit NEXT and then RLS and voila, you are done!

Posted on Apr 07, 2009

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SOURCE: How do you change passwords without knowing previous passwords in order to change voicemail greeting??

Actually, even as a technician, you will never know the origonal password.
But you can get in to reset the existing password back to 0 0 0 0.

There are a couple of steps; depending on your voicemail system, voicemail's are done differently, but try this first.

got to a M7310 set
-> dial FEATURE 9 8 3
-> password: 1 0 2 0 0 0 0
-> you should now see ADMIN and under that MBOX, AA, OTHR
press MBOX
-> press CHNG
-> dial the extension of the phones that you need changed
-> you should now see PASSWORD and under it RESET, press RESET (This resets the mailbox back to 4- zero's)
-> hit the * to back up and repeat fopr all the other extensions.
-> hit RLS after all is done and voila... you have now changed those passwords to those mailboxes.

Now when the new users dial F981 at their desks, and dial 0 0 0 0 the first prompt they get is pleasde change password.

Posted on Apr 17, 2009

  • 11896 Answers

SOURCE: Caller ID not working on my t7316 phone

You can copy and paste this link below to go to a site where you can download your entire manual:

Posted on Sep 16, 2009

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SOURCE: i'd like Employee B's phone ext to ring when a

I'm losing it on the transfer from B's phone to B. Is B at another desk or is he/she out of the office? also, What is B's extension number?

Posted on Apr 16, 2010

  • 856 Answers

SOURCE: I need to customize 9

Unfortunatly, when in system programming you can't assign line order. It would make things easier if you could. In stead Nortel uses a user function to move lines from one button to another.To move the line/s press feature *81, press the line you want to move then press the button you want to move it to.The 2 buttons that were pressed will be exchanged.when finished press the Rls key. The down side is that it's done on a per set basis, so depending on how many phones you wan't to change your could be in for a busy day.

Posted on Aug 20, 2010

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How to pick the call from other extensions

I have downloaded several manuals for the Avaya by searching online, some are good basic user guides and some very technical. You can pick up a call in several different ways - here is a copy from the manual on call pick ups:

2.2.2 Call Pickup
If you hear another phone ringing, there are a number of ways that you can answer the call if you know the user, group
or line being called.

1.If already on a call, end the call by pressing Drop or put it on hold by either pressing Hold or pressing the
button which the call is on.
2.Press an idle Intercom or Call Appearance button.
· To pickup a call ringing at a particular extension:
Dial 6 followed by the extension number at which the call is ringing or parked.
· To pickup the longest waiting call in a pickup group:
Dial 66 followed by the pickup group number (1 to 4).
· To pickup the call ringing on a particular line:
Dial 68 followed by the two digit line number.
3. You can continue the call handsfree or switch to using the handset or headset (press the HEADSET button).

To Create a Call Pickup Button (ETR 18D/ETR 34D Phone)
1.At the phone press Feature 00.
2.Program Extension: is shown on the display.
3.Press the button that you want to edit or enter a number between 03 to 80 to select a button. The current setting
of the button is displayed.
4.Press the first intercom or call appearance button.
5.Dial 6 followed by the target extension number.
6.The button function is changed to Call Pickup followed by the target extension number.
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then
placing it back in the cradle.

To Use a Call Pickup Button
1.Press the Call Pickup programmed button

May 29, 2014 | Avaya Corded Phone avaparp18d

1 Answer

Superset 4025 call pick up does not work

Call Pick-Up is a function that has to be programmed on the system controller. First a call pickup group has to be established, then extensions added to the group. Also a call pickup function key-combination needs to be defined in the System Options Assignment form. Contact your service company/PBX system support person for assistance with this. Hope this helps.

Jan 29, 2014 | Mitel Superset 4025 Corded Phone...

1 Answer

How i can activate 40 for my telephon?

40? It's the pickup code for a Panasonic system and it's the universal pickup code for phones in your ring group. Make sure that you and all the other people are in the same group and 40 will work. As an alternative, you can use the directed call pickup code. (41+extension) or program the phones to ring differently. This assumes a TA series system.

Dec 20, 2011 | Panasonic KX-T7730 Corded Phone

1 Answer

Answer phone from any extension

Pickup code from any extension. *4001 works if your incoming calls are in ring group 1. *41 ext works if a specific phone is ringing and *42 works if the external pager is ringing.


Dec 20, 2010 | Panasonic KXDT321 Phone

2 Answers

Pickup denied

Your station is not programmed into the same pickup group as the ringing phone. This needs to be done in config programming.


Aug 12, 2009 | NorStar Meridian M7310 Phone

1 Answer

How do you use PICK UP OPTION

Firstly, you have to know the extensions that you want in this Pick-up Group.
Eg: 227,234,+239 all want to be in the same pick up group.

To get into programming press:
-> FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will have to look at your LCD for 3 arrows
<- Heading....Enter->
<- Back .......Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change (Eg. 227).
-> you should now see the extension number 227: NAME, press Enter (the top right arrow key) again
-> you will now see Line access press NEXT
-> you will now see CAPABILITIES and Enter
-> now keep hitting NEXT till you see PICKUP GROUP:__ and CHANGE this to say 7
-> hit NEXT to save this change, then the HEADING button twice till you see the beginning of this menu eg 227: NAME

-> press Find and type in Ex.234 and follow same steps above to put this person in pickup group 7
-> and once again for Ex.239

After all the sets are now in the same pickup group 7, if anyone's set is ringing, dialing FEATURE 7 5 will answer the calls ringing in the group.
Once pressing the F75, whatever call was ringing the longest will be answered first... for your knowledge.

Apr 15, 2009 | NorStar Meridian M7310 Phone

1 Answer

How do I get "call pickup" to work on a KXTES-824?

Two of the above codes work for me, so let's figure out what you're doing. First of all, did you convert the intercom calls to ringing on all calls? If I have auto answer turned on, I can't pick up anything.

If the phone is ringing, I can use 40 and 41xx to pick it up. I can retrieve a call from hold by dialing 53x where x is the line number on hold (just in case you're trying this with a cordless or single line set).

By default, all extensions are in pickup group 1, but 41xx directed call pickup will always work if the Call pickup deny is properly set as you indicated


Feb 16, 2009 | Panasonic Phones

1 Answer

How do I add a new number into my Avaya (model 1408) phone's pickup list?

use list usage ext xxxx to find the pickup you are in

use change pick xxxx to amend the pickup group.

A station can only be in 1 pickup group.

Oct 26, 2008 | Avaya Phones

1 Answer

Picking up a call


A couple of things to try. First, walk up to the phone that's ringing and dial 720# on the intercom. They may have set Call Pickup Deny (by dialing 721) and this will clear it.

If that doesn't work, you may have fallen out of the pickup group. You can test this by using the Directed Call Pickup code which is 4 + the ringing extension number.

If that works, but 40 doesn't, there's some programming(system prog 600) that needs to be examined. By default though, each phone is in pickup group 1.


Sep 29, 2008 | Panasonic KX-T7730 Corded Phone

2 Answers


You will need to talk to the phone administrator. It needs to be set up in system admin.

Nov 08, 2007 | Avaya Definity 6408D Corded Phone

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