Question about Kenmore Washing Machines
Posted by Anonymous on
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: lid locked no power
use a screwdriver in the crevice beneath the lid. Approx 4 inches from each side you will see a 1" silver piece of metal, push the tab towards the back of the machine. Once you get one side loose place something such as a screwdriver to keep it unlatched until you get the other side loose. The top should come open. And there is also a service book inside your washing machine, I fixed mine myself. Look at my other postings. Good luck!!
Posted on Nov 22, 2007
First, see the Sears parts site for your washer:
See the Whirlpool service manual for these washers.
Sometime spinning points to a few places.
First, Kenmore top load washers use a motor coupler to transmit power from the motor to the transmission for agitating and spinning. If the coupler is worn or damaged (the prongs on the motor or transmission shafts are broken) the machine may agitate but may not spin.
Second. These washers use a clutch to transmit power to the tub for spinning. If the clutch is worn, it may not be able to transmit all of the power from the transmission.
Third. These washers are whats called Top load, Direct Drive Neutral Drain. This means that when the washer goes into spin mode, the "neutral drain assembly" has a built in mechanical timer that allows most of the water to drain and then begins the spin cycle.
If the cams in the neutral drain assembly are broken or, as we found onours, a spring on one of the cams is broken, the machine won't spinwithout help.
Forth: These washers use a spin tube, driven by the clutch and connected to the tub with a "basket drive block" If the tabs on top of the spin tube have broken off or aren't inside the slots in the drive block, the tub may not spin.
All of the diagnostics start with pulling the cabinet.
See the following:
With the transmission out you have access to the motor coupler and clutch. Check both before proceeding.
If the motor coupler and clutch look OK, I'd pull the tub and spin tube and check the tabs on the spin tube and drive block.
If all else appears OK, the problem points to the neutral drain assembly.
Ours had the same problem, no spin unless the lid was raised and lowered or we shut off and re-started the cycle.
After looking at the transmission parts list (available on a number of sites) and on the Whirlpool site (Whirlpool makes Kenmore) we noticed that the one of the cams in the neutral assembly which is supposed to have a small spring, didn't on ours when we tore the transmission apart again
Found the part number for a kit (Whirlpool part number 388253 Neutral Assembly) for $15.00 and replaced the cams and gears.
In order to get the transmission out, you have to remove the cabinet, the fabric dispenser and both agitators. The top agitator uses a plastic 1/2" drive bolt (a 1/2" socket extension works well).
You don't have to remove the drum.
Lay the machine down (after disconnecting power and hoses, remove the pump (two clips), the motor (two screws hold two clips on the motor), lift and set the motor aside, remove two 1/2 inch bolts for the motor mounting plate and three 1/2 inch bolts for the transmission. Pull the transmission, remove the clutch (there is a spring clip that holds the clutch on the main agitator shaft, remove the 8 screws carefully the transmission holds 14 - 15Oz of oil, remove the clip holding the main spin gear on and check the plastic cams.
If the cam that should have a spring doesn't, or the others look damaged, or the main spin gear is damaged the washer won't go into spin mode.
If that's the problem, install a Neutral drain kit, put everything back together carefully and the problem may be solved.
As an aside, fixing ours cost less than $30 including 80-90 weight gear oil vs. $170 for a new transmission.
Posted on Oct 28, 2009
if yours is the same, the drain is hidden behind the lower access panel on the front (how convenient, huh?). I don't understand why they didn't just make a recess hole for it. I've just left one screw loose in the center and it kinda "compression" fits. We clean this out regularly, as my wife and family don't check pockets well. :)
Posted on Apr 02, 2010
SOURCE: I have a simpson EZIset
Ihad the same problem. I cleaned out the blocked inlet to the pump and it now works fine. It would not pump out so would not start to spin until empty.
Posted on Dec 07, 2011
Tips for a great answer:
Mar 04, 2018 | Kenmore Washing Machines
Nov 02, 2017 | Kenmore Washing Machines
Nov 26, 2015 | Washing Machines
Oct 27, 2015 | Washing Machines
Oct 12, 2015 | Washing Machines
Jul 12, 2015 | Kenmore Washing Machines
Oct 22, 2017 | Kenmore 20022 3.4 cu. ft. Top-Load Washer
May 21, 2012 | Kenmore Washing Machines
Feb 05, 2011 | Whirlpool Washing Machines
Jan 02, 2011 | Washing Machines
277 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: