Sorry I was unable to provide you exact help on this one as I don't know the deep freeze version you are using but you may want to try these steps, if it doesn't work out, please coordinate with us with the version of the deep freeze.
For Deep Freeze Enterprise:
- Open the Deep Freeze login dialog on the workstation for which you need to generate the OTP.
- Write down the Token code which is located at the top of the login dialog.
- Open the Deep Freeze Configuration Administrator and click the
One-Time Passwords tab or open the Enterprise Console and click on Tools > One Time Password.
- Enter the code you recorded into the Token field and click Generate
OTP. Another code will appear in the OTP field. The second code is the
password for the workstation.
The newly generated One-Time Password can then be used to disable,
uninstall, and re-install Deep Freeze with the correct password.
For Deep Freeze evaluations (with no License Key entered):
- Restart the computer.
- Enter the system BIOS settings.
- Advance the clock by at least 60 days and then restart your computer. This will disable the software.
- After the system has started, run the Deep Freeze installation program to uninstall Deep Freeze.
- After the computer reboots, re-enter the BIOS and reset the clock to
the current date. You can then re-install Deep Freeze after restarting.
If you are running a licensed copy of Deep Freeze Standard submit a
ticket and we can look into the issue further to see if there are any
other options available to assist you.
Or if you may want, you can also back up all your files then reformat the computer. Thanks for reading my suggestions.
Hope this helps even a bit.