Question about Xerox Office Equipment & Supplies
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Posted on Jan 02, 2017
SOURCE: wont' send a fax
In my experience, anything plugged up to a phone line can be some of the most susceptible to electric discharge. Thunderstorms, power surges, brown out, all of these can cripple or kill a fax machine. When I saw this symptom on a fax, 9 times out of 10 it was caused by a power surge of some sort. The line error is most likely the machine's outgoing line has been zapped. The 775 (and it's father, the 770) are some of the most straightforward faxes I have dealt with when it comes to faxing. There is no internal setting that I am aware of that would inhibit the sending of faxes. I would double check the transmission report to make sure that the machine isn't doing something weird like adding extra digits to the numbers you are dialing. It would still be worth your time to try a few things, though. I would plug the fax into another phone jack using a different phone cord if available. Also try using the fax as a telephone, call a number and see if you can connect. If you can, make sure both parties can hear each other clearly. If you can not, the machine will need to be replaced.
Posted on Aug 23, 2007
SOURCE: won't receive faxes
Make sure the receive faxes button is set properly. If it is not set to fax only, you will need to manually receive faxes, the machine will not auto answer.
Posted on Dec 15, 2008
Remove the phone line from the back of the fax and connect a standard phone (not a business PABX or PAX system phone) to the line. Ensure dialtone is available. (Make sure in doing this that you are also testing the cable from the phone socket to the fax). If no dialtone, replace cable or fix line.
Check that the line is connected to the 'line' port on the fax, not the 'phone' port.
If still no dial tone, it may be modem fault (in the fax). Seek specialist attention.
Posted on Mar 06, 2010
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