Question about Xerox WorkCentre 3550
The machine was fine in the morning, then after trying to get a fax it kept saying canceling.... fax com error and we haven't been able to receive any faxes since, i checked the network cable and it seems to be fine. what could be the problem?
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: Fuser Error
You can also look for dealer service which is much more reasonable.
And also access secondary parts sources such as The Parts Drop online. Precision Rollers and several other sources.
Xerox will charge you an arm and a leg. There are many other sources to repair a 580 fax.
That is a very good product.
Posted on Nov 28, 2007
SOURCE: Power Failure message
What is it telling you is that it was unpluged or lost power for a short period of time.
First of all just try pressing the Stop Button.
The try powering it off with the power switch. Remove the power cord for a minute then replace the plug and turn on.
That should clear it.
Anoying message, but just an indication that you lost power unexpectedly.
Posted on Dec 13, 2007
SOURCE: WorkCentre 555 Fax Drum
This will reset it for you. strange !!!!!
NOTE: Perform the following procedure to reset the Drum Cartridge counter after you replace the Drum Cartridge. Do not perform this procedure at any other time.
Posted on Mar 14, 2008
The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.
Posted on Sep 24, 2008
First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.
Replace the phone line cable.
Remove the handsetn or at least unplug it.
Hope this is of some help.
Posted on Apr 23, 2009
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