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Error 009-362 reseat cyan toner

I have a Dell 5100cn with a message saying reseat cyan toner, error code 009-362

Posted by Anonymous on

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  • 2 Answers

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Posted on Jan 02, 2017

  • 53 Answers

SOURCE: how can I ignore the low toner error message and

i believe that if you remove the color toner cartridges, it will stop asking and only print black. you may also be able to specify in the print menu settings to disable the color printing

Posted on Jun 10, 2009

Newel
  • 44 Answers

SOURCE: How do I replace the Cyan Developer Unit/Toner

here is the steps for replacing your cartrage it is a dell support site
http://support.dell.com/support/edocs/systems/5100cn/en/UG/section20.html#1092583

Posted on May 20, 2011

SOURCE: Dell Printer problem

Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

Posted on Jul 26, 2012

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1 Answer

Error code 093-921


If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.

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TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)



      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Knowledge Base

Mar 02, 2016 | Dell 3130cn Color Laser Printer

1 Answer

5100cn Printer printing cyan


This most likely to be a leaking toner cartridge in this particular printer. I would recommend changing the toner cartridge.

Jan 23, 2013 | Dell 5100cn Laser Printer

2 Answers

Dell Printer problem


Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

Jul 26, 2012 | Dell 5100cn Laser Printer

1 Answer

My dell 5100cn printer is not printing red tones at all. Everything comes out in green tones. Has new toner cartridges and drum. What can I do?


The M6090 Magenta Developer is failing. It has lost it's magnetism. So the toner isn't ready to be transferred.

The Cyan Developer G6593 or Yellow Developer H6682 may be failing too, because it can't dependably hold all it's toner. One of those is probably bad too.

Whit
Item, Inc

Aug 17, 2010 | Dell 5100cn Laser Printer

1 Answer

How can I ignore the low toner error message and print black on a Dell 5100cn?


i believe that if you remove the color toner cartridges, it will stop asking and only print black. you may also be able to specify in the print menu settings to disable the color printing

Jun 10, 2009 | Dell 5100cn Laser Printer

1 Answer

Dell 3110cn color laser prints with black "haze" on all pages


You probably used a "GENERIC" toner cartridge on one of your toners.

This caused the developers to get contaminated, now they need to be replaced (probably Black & Blue)

Jan 12, 2009 | Dell 5100cn Laser Printer

2 Answers

Dell 5100cn code 009-363


Nicholas -

There is no real solution to this problem that I've been able to find. And I myself have not been able to find anyone that has the service manual for this color printer.

Here is what happened with my printer. I normally use this one company for compatible toner cartridges for our office printers. I've never had any issues with their HP, Brother, Canon Phaser or Dell laser products - EVER. When I went to re-order my Dell 5100cn toners again from them - ordered 2 black and 1 each cyan, magenta and color - none of the toners worked right. When they were installed, the machine produced that 009-363 restart printer message.

Now this company has ALWAYS taken care of me. We thought maybe the chips in the toners were outdated or something compared the the recent firmware update my printer had recently had. So they shipped out a complete new order for me. But the second set of toners did the same thing. So they sent one of their Dell Certified technicians to the office - we are on a cleaning plan with them so he just looked at the Dell printer while he was there doing the other work. He could not find anything physically wrong with the first or second set of toners, but yet they would not work in my printer. He even tried going through the menu options to select "allow non-Dell toners" too - thinking that maybe the printer just wasn't liking the Dell compatibles. I never had to do this before with their Dell compatibles, but it was worth a try. But even when selecting that, the printer still produced the 009-363 restart printer message. He took the toners back with him, and left me with a set of Genuine Dell toners - just to get me through what was happening so I wasn't down a printer.

The company called me and said when the technician returned with the compatible Dell toners they'd shipped me, they installed them in their test Dell 5100cn printer and they worked fine! So it was appearing that the problem might have been my machine or something.

I searched online everywhere, and the supply company I used also spoke with Dell tech support on my behalf - but got no where with Dell as usual - their Tech Support is totally useless!

About a month goes by, and my supply company says that they received a new shipment of Dell chips that have a newer firmware than even what my printer has, and that they'd like to send their technician out again to test them out in our machine. The tech came by, installed all of the toners - and they worked!

So it definitely was something to do with the firmware that was on my printer versus the firmware that was on the chips in their toners. My printer for some reason did not like that "lot" of toners they had made using those chips. And when they produced their next lot with the new firmware chips, the printer accepted everything ok.

Since then I've used their Dell compatibles with no issues. I think it was just a fluky thing as it hasn't happened since. Overall I think you just need to find a company like mine that continuously produces new toner cartridges using new Dell chips in their toners. Once in a while you might get a fluky one like we did, but my company definitely took care of us. Just try to find a company that has a good cartridge - you don't have to keep buying the expensive Dell brand - especially when they don't even know what the problem is caused by either.

Jul 01, 2008 | Dell 5100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

2 Answers

Dell 5100cn Laser Printer Problem


My Dell 1600n suddenly stopped printing. It keeps saying "No paper," and even though I've changed papers, fanned it, squared it, changed how much, how little.............it still says "no paper."

Dec 27, 2007 | Dell 5100cn Laser Printer

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