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Frozen email on a mac - Apple 24" iMac Desktop

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  • Phillip Ramirez Feb 16, 2015

    Hi Anonymous, I want to help you with your question, but I need more information from you. Can you please add details in the comment box?

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  • Apple Master
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Using Force Quit Force Quit is the Mac's common way of telling an iced application "I've had it; I'm not going to take it anymore!" Choose Mac menu --> Force Quit or press Command+Option+Esc. A window appears, and you can click the name of the deviant application (not responding probably appears next to its name). With Force Quit, you typically don't have to reboot your computer.
Because you will lose any unsaved changes, Apple throws up a little admonition before allowing you to Force Quit. Alas, you may have no choice.
Dealing with a program that quits on you Sometimes, for unknown reasons, a program keels over. You could reopen the app and hope that this was a one-time aberration caused by mischievous space aliens. Or, you might have a chronic ailment on your hands.
When programs suddenly drop, you may see dialog boxes with the word unexpectedly, like the ones shown in Figure 1. The box on the left appears the first time you experience this issue; the box at the right shows what happens if the problem persists. If so, you may want to click Try Again to safely relaunch the fussy program. OS X restores the application's default settings (thus setting aside newer preferences settings), in case something you did caused the snafu.
>

Figure 1: When an application unexpectedly quits . . . and quits again.
Assuming that everything went swell from there, you'll be given the option of keeping the new settings upon quitting the program. Your old preferences are saved in a file with a .saved extension, in case you ever want to go back. If that is the case, move the newer and current preferences file from its present location and remove the .saved extension from the older file.
If the problem continues, it may be time to visit the library. (No, not that kind of library.) A Preferences folder lives inside your Library folder, which in turn resides in your Home folder.
These preferences files have the .plistsuffix and typically begin with com.followed by the name of the program, as in com.microsoft.Word.plist. Try dragging a .plist file with the name of the troubled application out to the desktop. If the program runs smoothly, trash the corrupted preferences file.
Forcing a restart Force Quit usually rescues you from a minor problem, but it's not effective all the time. If that's the situation you're in now, you'll likely have to reboot. The assumption here is that your frozen computer won't permit you to start over in a conventional way by choosing Mac menu --> Restart.
Instead, try holding down the power button for several seconds or press Control+Command and then the power button. If all else fails, pull the plug (or remove the battery from a laptop), though only as a last resort.

Posted on Mar 03, 2015

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