Question about Maxtor OneTouch USB (A01B120) 120 GB Hard Drive

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Maxtor One Touch External HDD not being recognized by PC

Hello, I have an Acer LapTop Pc running Windows XP SP2 and a Maxtor One Touch 120GB External HDD (DiamondMax Plus 9 ATA/ 133)

I havent used this Hard Drive in a few years and when I did it was set up on prior Desktop Systems. I attempted to set it up on my lap top yesterday and downloaded all of the software (6.0 which now has an update 1.1) I installed all, including Maxtor Software as well (of course) and when I plug the USB into the Acer LapTop, NOTHING happens, the Laptop is not recognizing the HDD, so initially assumed it was a faulty USB drive, but then when I opened the Maxtor Software on my Dektop it would have only 1 button available and that was the "Setup" Button, when I pushed it NOTHING happened, and in the Main Screen of the Maxtor set up Window, its asks you to select your drive to back up, etc. and it gave me no options, just blank. Which obviously now leads me to assume that the software is not communicating with my PC.

When I turn on the Power button of the HDD, the Blue light turns on so its getting Power, but when I plug in the USB my PC isnt even aware of new hardware being present.

My Maxtor Software is not communicating with my Laptop, no options available in display menu referencing my C: Drive or files, folders, etc.

Both Devices Manager and Disk Management do not reflect the External HDD is even present or available, totally un-acknowledged.

Please Help, thank you very much ahead of time

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  • Anonymous Nov 06, 2007

    I have an extremely similar problem: my laptop only has USB (the 1394 connection doesn't match the plug on the cable provided with the External). While Windows XP is informing me that it has found new hardware attached, it only gives me the option of searching for drivers to install and then proceeds to not find any that apply. Device manager registers the drive as an unknown USB drive, and it doesn't even show up on Disk management. I had this trouble last Thursday with the same drive on 2 desktops...even called their support line which provided no useable help. The next morning I tried again...and it installed fine upon plug-in with no indication of the previous problems. I need to access the info using the laptop and now it's repeating the same problem.

    Using XP Service Pack 2, have tried rebooting the computer, plugging the drive into each USB port and nothing works.

  • guapomoron Nov 22, 2007

    I have found that the USB connector was separated from the ICB and also broke the HDD connector and a tiny condenser just behind it.

    I need a new ICB for the USB 2 and firewire card.

    Anybody knows about parts for the onetouch III USB/ firewire?

  • najamsydney May 11, 2010

    My Maxtor one touch external hard drive probaably had short circuit so it is not working anymore. It even smelt when I tried to use it. Is my data safe or gone? if safe how can I get it back?



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Check if the usb connector on the HDD is broken or separated from the ICB

Posted on Nov 22, 2007

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Try to use other running usb connector or check the HDD inside the external if is plug it will.

Posted on Nov 02, 2007


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