Question about Lucent PARTNER18 Corded Phone

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When call goes to voicemail, it says call being transfered

When a call comes in and the message comes on it wont let you leave a message it says call being transferred, then when the other voicemail comes on then you can leave a message. how do i set it where after so many rings and the message comes on the 1st time you can leave a message instead of transferring the call. thanks

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I understand that you would like to bypass Auto Attendant for your lines.
On extension 10 or 11
Feature 00
Left Intercom, Left Intercome
#208
Line 01
Enter your extension number
#208
Line 02
Do the same for all of the lines.
Go to your extension to program a voicemail cover button. Without it being on voicemail wont pick up
Press Feature 00
Select a button and call it Call Cover press it
Enter Feature 15
Feature 00
Press that button so the green light lights up.
Test.

Posted on Jun 18, 2009

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1 Answer

We had a power outage at our office and when the power came back on, our voicemail was not working. All other functions on the phone work, but we cannot retrieve voicemails or transfer to them.


Depending on your system and the level of power overvoltage protection you could have easily fried a component of the system - ie if your system is disc dependent for holding messages ( ie like old Octel systems) you could have fried the disc or disc controller.. Have you carried out an experiment yet by calling yourself and leaving a voicemail message to see if the system itself reports any error when trying to post a message?

Jan 16, 2017 | Lands Phones

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Why would a NorStar StarTalk suddenly stop accepting voicemail calls?


"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support


This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

Oct 06, 2014 | NorStar Lands Phones

1 Answer

As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I...


A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

Getting rid of automatic transfer


you need to change the zero / timeout transfer for the auto attendant programming to go to a general mail box. do you have the manual?

Jul 06, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

Voicemail won't allow recording transfers back to receptionist!


Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Mar 20, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Mitel Superset 4025


Is the Call Forward No Answer turned on? Is the voicemail working on other phones, just not this one? If you can verify this I can probably help you.

Jul 18, 2008 | Mitel Superset 4025 Corded Phone...

1 Answer

Voicemail reset


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


took this from a guide i found, helped me out

Apr 30, 2008 | NorStar M7310 Corded Phone

1 Answer

Voicemail


It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

Apr 29, 2008 | NorStar M7310 Corded Phone

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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