Question about Toshiba DKT2020SD Phone

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Message light blinking. LCD has myext-voicemail#

Normally when this happens the other ext is valid in the display and you call that ext and hang up (which clears the blinking light) The other extension in this instance is the voice mail box. Normally when you dial that ext it asks you for your ext and password. Now it only asks for my password.

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I received a voice mail which seemed to correct the problem. Sort of the same solution as when an actual extension is displayed. (you connect/disconnect)

Posted on Jun 19, 2009

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A few of our rooms has the voicemail light blinking. There is not a voicemail waiting and can not be cleared from the front desk or from the room.


Message Waiting Indicator Your phone's message waiting indicator is either a light or special tone that alerts you when you have voice mail.

Occasionally, the message waiting indicator may be out of sync with your mailbox. In that case, the indicator light or tone is ON but there are no messages waiting, or the indicator light or tone is OFF when there are new messages waiting.

To get the message indicator back in sync

  1. Save or delete all new messages
  2. Hang up.
  3. If the message indicator does not go out or stop within a few minutes, there may be a problem, and you should contact Verizon.
  4. If the message indicator does go out or stop, call your own number and leave a message
  5. Hang up and wait
  6. If the indicator light or tone does not come on within a few minutes, there may be a problem, and you should contact the vender.

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If, perhaps you mean "it rings another one of our..." Phone Extensions, then just press the illuminated red message button, go to the ringing phone (the extension number will appear on your phone if you have a display phone) and answer the call by lifting the phone off-hook, then hang it up. Now the message button on your phone will work normally. What happened was that the user of the phone that was ringing when you pressed the button had inadvertently left you a "message waiting" after they called your phone on the intercom. By pressing the message button on your phone, you returned their call, and by answering the return call, you cleared the message waiting indication on your phone. There can be more than one message waiting, so if the light is still on after you clear the first call, using the procedure above, do it again and again until each call is returned, answered and cleared.

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What's blinking? The entire display or just the message light? If it's the message light then you have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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What model Uniden DECT 6.0 phone? What's blinking? The entire display or just the message light? If it's the message light then you have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.

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My voicemail has been set up, but it will not answer calls.. it rings and then rolls back into the main message for the office


Set your Call Forward Busy/No Answer to go to voice mail ext. as follows: Lift the handset, dial 4 then 3 followed by the voice mail ext. (the number you dial to retrieve voicemail messages). Hang up.

Jul 26, 2011 | NEC Electra Elite 32D-1 Corded Phone

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The light does not blink, nor does the display show message waiting when there is voice mail on the phone


This model of phone does not have voicemail so you must be getting the service from another provider. The Message Waiting Indicator (MWI) is triggered by a message from the voicemail provider. If you are using a provider other then the company that provides the dialtone on your phone it is unlikely that company will be able to provide the MWI message. If you do have Voicemail with the provider of your dialtone then call and make sure they have it set up for activating you message waiting indicator there is the visual option that uses the lights on your phone and the LCD display and there is the audible option that provides a stutter dialtone when you go offhook. Some companies do both by default you will want to make sure they are providing the visual MWI alert. There are some compatiblity issues to consider but this particular phone is known to work very well with most carriers. Good Luck, I hope this helps.

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My message light is still on after erasing the voicemail message. What can I do to turn the light off?


is the nec dsx telephone voicemail light red or green...?
if it's green, it's not the voicemail light, rather, it's the caller id missed call indicator. just look through your missed calls and it will go out... or if you have the admin software, go to class of service, station, and disable the caller-id alert lamp.
free download of admin software at our website http://www.nec-dsx.com

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1 Answer

Changing the LCD


that is usually caused by a message waiting light being turned on from an extension, the message waiting feature can be used to call voicemail or to call another extension, enter code #409 on ext 214 to cancel the msg waiting light

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2 Answers

We have Toshiba Digital business phones, model # DKT2020-SD. When the message button is pressed on one of our extenions, it is directed to another extension rather than the the voicemail. The digital...


This is a very common problem with the Message waiting light, it can be used to turn on other msg waiting lights on other phones, or used to call back the voicemail after a message has been left in your mailbox. What you need to do is cancel the message waiting light, the code is Intercom + #409, then you will hear a studder dial tone, do that code from both phones (ext 11 and ext 24) and it should solve your problem. I would recommend after using the code, follow up with leaving a message in each phones mailbox to turn the light back on and see if then when you press it, it will take you to your mailbox.

I hope this helps, post back if not.

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