Question about Verizon Communications HTC SMT5800 Cell Phone - Silver

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Laptop does not recognize usb connection to phone

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Unless the cord is not correct or the computer USB port is dysfunctional; it should be making full contact. Try on another computer to see if it works there. If so, it could be the computers operating system fails to see the device or the cord is not manageable.

Posted on Apr 15, 2014

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The problem very well could be that it isn't connected fully (maybe not fully plugged in). or that the USB port on your laptop is dysfunctional. The charger could even be malfunctioned. Try to charge in another USB (as not all are powerful enough to do so). If that doesn't work, you could buy a new usb cord to try that, and then if that doesn't work you may just want to stick to using the wall charger.

Posted on Apr 15, 2014

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Here is the link for the USB Drivers:
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Here is the link for the Motorola Phone Tools Utility: (Vista 32 and 64 bit)
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Please give me a big thumbs up when you rate my answer. Thanks!

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Laptop or phone don't recognize connection


I had the same issue, however what I DID notice up on top was a USB Connected - the USB icon. I pulled that notification up and it asked me to connect. The exacts are:

1. Plug the USB cable into the computer
2. Plug the USB cable into the phone
3. The notification up top corner left will say "USB Connected" with a USB notification icon - BRIEFLY. The text "USB Connected" will quickly disappear, but the icon is still in the left corner.
4. Pull down the notification andyou'll see "USB Connected - Select to copy files to/from your computer" - Select that notification
5. Notification "USB Connected - You have connected your phone to your computer via USB. Select "Mount" if you want to copy files between your computer and your phone's SD Card." - Select the option "Mount".
6. The "Removable Disk" notification should pop up asking you what you want to do. I select "Open folder to view files".

There is a music folder in there, or whatever else you'd like.

Hope that assists.

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