Question about Brother P-Touch QL-500 Lable Printer - Thermal Transfer - Roll 2.3 in

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Removal of roller

P-Touch QL500 - a lable is stuck behind the roller and has jambed down so far that it peels back and futher labels. I have unscrewed all I can find, but still cannot lift off the casing to get under the roller.

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Posted on Jan 02, 2017

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  • 14 Answers

SOURCE: Easy peel Labels stuck to rollers cant print

On which roller are these labels stuck? On the drum roller? or at the back in the fuser.

If it is the drum you can always try with a soft cloth and some denatured alcohol.
Soak the label first with alcohol to loosen the glue, then remove the label and take a new
clean cloth to remove the glue with alcohol. Notice that the drum is light sensitive, don't expose it to bright light for too long.

If it is in the fuser you'll have a bigger problem. You'll have to remove the fuser first to access the rollers (caution, let it cool down first, fusers get really hot)

You need to remove the duplex unit (if available) or duplex cover and the 2 small side covers.
In the left and right you will notice 2 screws that tighten the fuser. Remove these screws as well as the dataconnector on the right and the fuser lamp power supply to the left.
Now you can easily slide the fuser out.

The tricky part is to open the fuser up to access both heat- and pressure-roller to clean them in the same way you should clean the drum unit. Normally you can open the top cap of the fuser loosening 2 screws don't know exactly which ones

When this is done you can reassemble the printer and all should work fine.

If you intend to open up the fuser, let me know, i'll get you the detailed information for that.

Notice:
when you use lables that are suitable for laserprinters always use the manual front feed and open the rear cover, that way the paper does not get folded, it just runs flat right through the printer.


Posted on Dec 06, 2008

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  • 48 Answers

SOURCE: QL-550 Label Stuck

Normally theres a lever you pull (the same one you use to manually pull the labels through), if you pull that, you should be able to blow the label out, or pull it through.

Posted on Apr 24, 2009

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Unplug the printer from the power and press and hold the power button down for 30 seconds or so. Then turn the printer around so that the back is facing you. Look for two thumb release latches to open the back end view of the rollers. you should be able to open the hatch in the back to get an unobstructed view of the paper rollers. Clear out any paper jambs in this area. Then turn it around with the front facing you and put your fingers in the groove of the plastic panel right above the fold down tray where the paper comes out and pull the hatch downward towards you. This provides a front view of the inside area where the cartridge carriage goes back and forth. Clear and remove any paper or debris in this area. Then plug the printer back in and turn it on, and it should rotate the paper feed forward before winding backward to the starting position. Leave the hatch in the front open or lean downward so you can see the rollers and turn it on and off again to watch and see if anything is stuck on them (like a sticker or label). If you see something stuck there that appears when the rollers roll forward turn the power off to stop it in motion so that you can reach in and remove it before its rotated towards the back.

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I had the same problem as well. But behind the bar code on the one side is a peel back lable. There you will find the instructions.

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1 Answer

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Turn it on, allow it to home, mark the printwheel with some white out.
Turn it off and on a few times if the mark dosen't always return to the same place the homing pawl is broken, you need a tech.

DickyO

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I NEED TO PRINT A FOLDER LABEL FROM MY COMPUTER


I suggest you RTFM. You can download it from here:

http://www.ptouchdirect.com/ptouch/manual/QL500.pdf

There's also software drivers that you shoulda installed on your computer - the printer driver, P-touch Editor, addins for Word and Excel, etc.

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Take another cd and push the stuck one all the way back then try and eject it. If it doesn't come out right away do the process again this time when you hit eject take another cd and push down or up on it. Wiggle it around so it catches the rollers in there. Using CDs with homemade labels causes jams when the stickers peel up.

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Normally theres a lever you pull (the same one you use to manually pull the labels through), if you pull that, you should be able to blow the label out, or pull it through.

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1 Answer

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Most brother labels peel by gently folding the label in half the long way. No need to separate with your nails.

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1 Answer

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The issue that is causing the problem is when users tear off the label they are actually partially pulling on the next label causing it to peel away a little then when it feeds it will jam. Only reliable way to stop this is once the user prints tell them to press feed and feed 1 label through.

Mar 31, 2009 | Zebra S4M Thermal Label Printer

1 Answer

Easy peel Labels stuck to rollers cant print


On which roller are these labels stuck? On the drum roller? or at the back in the fuser.

If it is the drum you can always try with a soft cloth and some denatured alcohol.
Soak the label first with alcohol to loosen the glue, then remove the label and take a new
clean cloth to remove the glue with alcohol. Notice that the drum is light sensitive, don't expose it to bright light for too long.

If it is in the fuser you'll have a bigger problem. You'll have to remove the fuser first to access the rollers (caution, let it cool down first, fusers get really hot)

You need to remove the duplex unit (if available) or duplex cover and the 2 small side covers.
In the left and right you will notice 2 screws that tighten the fuser. Remove these screws as well as the dataconnector on the right and the fuser lamp power supply to the left.
Now you can easily slide the fuser out.

The tricky part is to open the fuser up to access both heat- and pressure-roller to clean them in the same way you should clean the drum unit. Normally you can open the top cap of the fuser loosening 2 screws don't know exactly which ones

When this is done you can reassemble the printer and all should work fine.

If you intend to open up the fuser, let me know, i'll get you the detailed information for that.

Notice:
when you use lables that are suitable for laserprinters always use the manual front feed and open the rear cover, that way the paper does not get folded, it just runs flat right through the printer.


Oct 13, 2008 | Brother HL 5170DN Laser Printer

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