Question about Magicard Rio Card Printer

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Yellow shadow Printed cards are displaying a yellow highlight around letters and photo.

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Hello Joseph,
Is it possible to print and scan your printer's built-in internal test card.
Then include a link to a good high resolution scan of the test card?
On the Rio, Rio 2, and Rio 2e, push the small button on the rear of the printer (with the lid closed, and dye film fitted). For the Rio Pro, on the front panel choose Menu -> Test Card - Yes (to confirm).
This will help identify the cause.
Exactly which model do you have? There were several Rio models. (the one in the picture is the original Rio). Later models were Rio 2, Rio 2e, and currently the Rio Pro.

Kind Regards,


Posted on Apr 15, 2014


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Related Questions:

1 Answer

It is shadowing yellow when I print

Most likely it's either a dirty printer, or a printer than needs a calibration performed.

Printing color cards is done with a series of passes using a ribbon that has a series of panels - yellow, magenta, cyan, black, and a clear overlay. The card is positioned; a panel is printed; the card is repositioned; another panel is printed; etc.

This color "ghosting" or "shadowing" happens when the card is not positioned properly at the start of one or more of the ribbon-panel print-cycles. This can occur when the card slips on dirty rollers, or there is a sensor or calibration issue.

Both procedures are documented in the user manual, and at the Datacard web-site. I'd perform the recommended cleaning first. If it's been a long time since cleaning, I'd do it more than once.

If that doesn't correct your issue, the next step would be to perform a calibration.

If it is still not performing properly after the above steps, you may need to have the device serviced, as a sensor could be failed or failing.

Mar 17, 2015 | Datacard SP55 Plus Two-Sided Printer

1 Answer

Yellow shadow around letters and photo when card is printed

Hello Joseph,
Could you attach a photo showing the printer's internal test card?
To print the built-in test card, press and release the small test button on the rear of the printer. This may give some clues as to the cause of the problem.
Check that the printer has been thoroughly cleaned with the special cleaning cards (Magicard Part Number: M9005-761).
A video showing the cleaning sequence can be seen here;

You will need to enter your printer's serial number in the QuickSearch box. Then choose the Videos tab on the left.

Check the card thickness adjuster setting is correct.
Finally, ensure there is no dye film stuck to the print roller.

I hope the above information is helpful.

Kind Regards,


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1 Answer

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normally there is a description in the user's manual for the alignment (convergence) of this machine.

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There are 4 inks, cyan, magenta, yellow, and black. When the black runs out, you are left with sort of a dark purple or brown color.

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It is using the colours to make the grey and the proportion is not correct. Do a calibration.

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What printer is it ? Some older ones need manual calibration, where patterns are printed, then you tell the system which is the best one. Newer ones can self calibrate, but still need it done. Go into your printers menu and see if you can find something on calibration or allignment.

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Try this. Worked for me immediately, including with PhotoShop

  1. Go to Color Management (in Vista, just click the Windows Orb / Start Search & type in Color Management)
  2. On Devices, select your display (repeat if you have multiple ones... at least I did). e.g., Syncmaster ....
  3. Check the box: Use my settings for this device
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Check to see if that fixed it. You may need to restart. I didn't have to.

more info, and where I learned about it here:

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