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if its new, you may need to format it (external disk i mean)
go to disk management under computer management under administrative tools in control panel. you should see all disks there, the one you want may be 100% unallocated space, put new partition over entire disk and so on...
If the hard drive was formatted on a PC computer in NTFS file format then the MAC will not recognise this hard drive. If you want to transfer data between the PC and MAC then you need to format the hard drive with a PC in FAT32 file format. The MAC can read and write to a FAT32 formatted hard drive
this should just be a matter od plugging in the drive, if recognised, right click on the drive icon and format to ntfs. If not recognised. Control Panel / Admin tools/ computer management / storage/ disc management. Locate the drive (which will appear unallocated) right mouse click on it, then new simple volume and format
There are several links including the Handycam Handbook. You might want to try formatting your HDD. Make sure there is nothing on it that you want because formatting will delete everything. Instructions for formatting are on page 72 of the handbook.
if you are using raid go into the perc hardware utlity as it boots,try formating the drive there.maybe this will work.If you are using the dell open manage software you can probably format it there in windows.If you are not using raid enter the scsi utlity and do a format there.
You don' t say what OS or even type of computer (PC, Mac, Windows XP, 98, vista etc) you are running, or whether the drive has been used before. If it's a new drive then it probably needs formatting, so you can allow the OS to do that. If it contains data that you need then DO NOT allow the OS to format it.
If you know it is formatted & contains data, then it sounds like the OS is not recognising the format. Windows 98 typically won't recognise NTFS disks formatted on Windows XP for example or Linux Ext3/4 format disks won't be recognised by Windows. In the latter case, you can download a free driver which will do that for you - google Ext 4 and Windows.