Question about 2wire 2700HG-B Router (2700HGB)

3 Answers

2701HG-B I connected everything properly and have a connection it but i cant get the DSL and Internet light go green.

Posted by on

3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer
Re: 2701HG-B

Hi. I will not repeat the check the phone line and resetting comments as it's now redundant.

I always have a spare modem as a line tester.

I've seen several 2700HG-B 2wire modem/routers burn out and every single time it's the DSL signal or modem portion that is burnt out. Even if you have two or three phone line surge protectors these 2700s are prone to shorting out unless you have a direct signal splitter DSL setup.

Here are a few things you can try to confirm if the 2700 is no longer functional on the DSL signal light problem.

#1: Turn on (plug in) your 2700 without the phone line plugged in and wait. If the DSL starts flashing red then there is a hardware problem in the modem/router.

#2: Plug the phone line into the 2700 while the dsl light is flashing red. It might take about 3 seconds however it should start to flash green and let it flash for about (usually) three minutes. If it turns red then the 2700 is indeed damaged.

#3: If you can enter into your modem using the http://2wire... and check the connection status. The first two status lines should read attempting to connect and no connection.

Posted on Oct 25, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 36 Answers
Re: 2701HG-B

This looks like there is no DSL signal available to the modem. Please follow the steps given below.

i) Make sure that your telephone has dial tone - you should listen to a tone when you lift your phone

ii) Check the connection to the modem is proper

iii) Disconnect all the cables from the modem and plug them back after 30 seconds.

iv) If other telephone devices such as fax machine, caller ID, burglar alarms are fixed on same line, make sure they are properly connected through filter - If possible, try disconnecting all these devices and check the light status

v) If any of the above steps dont work, please contact your ISP

Thank you

Posted on May 09, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert that has over 500 points.


    An expert who has answered 200 questions.

  • Expert
  • 306 Answers
Re: 2701HG-B

The problem is that the DSL Service is being interupted by either other devices such as Phones, alarm systems, fax machines....anything that connects to phone jack that does not have a filter....or its your Internet Service Provider. Check all jacks in the house....if not sure unplug all jacks and see if the dsl lite turns on.

Posted on Nov 10, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

2wire2701hg-b lights: power-on, ethernet-off, wireless-blink steady, dsl-on, internet-on, dsl line ok

If ethernet light is the only one that's not on, that means there is no device that is connected hardwired to the router.

Sep 10, 2011 | 2wire (2701HG-B) Wireless Router

2 Answers

I have an at&t 2wire 2701hg-b but i dont have at&t internet i have charter and i am not able to figure out how to get my internet to work with this router please help

att 2 wire is a Adsl Modem (Requires a telephone line jack to get the signals) but charter communication is a cable internet service (not DSL) , Requires a TV cable service for internet .
These two jacks differs and there working differs ..
Means : Att works with the username and password type of authentication but charter requires the MAC address of modem for authentication .
Therefore for a cable internet 2wire 2701hg-b modem cant be used . But yes in case charters has username and password authentication and works with the telephone jack in house then its possible to use the same modem.

Aug 19, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

My dsl light is flashing and the 2wire router just clicks over and over again. All other lights are on and green except for the Internet light (because dsl is flashing). Router has been working perfectly...

or LED LIGHTS interpretation: refer to this link:
NOTE: everything that says contact SASKTEL TECH SUPPORT refers to your Internet Service Provider
Qwest Technical Support at 1-800-247-7285
SASKTEL TECH SUPPORT Anywhere in Saskatchewan :1-800-773-2121
Outside Saskatchewan (anywhere in Canada and USA):1-888-773-2122
Anywhere else in the world:1-306-522-1820
AT&T ' Yahoo! High speed Internet
Call +1 877 722 3755 (877-SBC-DSL5)

Hope This helps

Jun 25, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

I want use my 2wire (2701HG-B) Wireless Router without the dsl line

Modem and routers are considered only as access point you computer may be able to connect to your router but if you dont have a DSL line you will not be able to go on line... if you dont want a DSL line there are service that concentrates on wireless alone... in this DSL line are not required nor router but may provide you a USB wireless adapter that has their wireless service then again try calling an Internet Service provider for this options...
thanks... Roger

Jun 11, 2011 | 2wire (2701HG-B) Wireless Router

1 Answer

What steps do I take to configure my 2wire 2701 hg-b to connect directly by ethernet cable to my Directv HD DVR and pick up the dsl signal being transmitted by my primary westell router? Both are wireless...

Connect the cable at both ends and do a red button (inside card door) reset of the DVR. To test the connection, do thus: Menu -> .....setup -> system setup -> network setup -> test connection. If it shows not connected then "reset defaults" and run "connect now"
As a basic security feature the ATT DSL 2Wire 2701HG-B router/gateway requires you to enter its pre-assigned WEP key to connect beyond the unit itself and then to the internet. Since the Direct TV DVR HD24D only does a basic connection without having a place to enter the 2701HG-B WEP key it never actually reaches the internet.
The 2Wire 2701HG-B has the ability for one attached unit to "pass through" its firewall and internal security settings using a so called "DMZplus" mode. I set the HR24D DVR to such a mode within the 2Wire unit and the DVR connected with the internet flawlessly.

Dec 30, 2010 | 2wire (2701HG-B) Wireless Router

1 Answer

I cannot stay connected to internet, my model 2701HG-B 2wire at&t dsl will start flashing red then disconnect me from the internet or my game site, how can i get this to stay fluently connected please!

You might want to try disconnecting everything EXCEPT the power cord. If you still get the red power light (it should stay there forever) then bring the gateway to Radio Shack or somewhere they have a 5 volt DC @ 2 amp power supply and plug it in for 5 to 10 minutes and see if the power light then stays green. If it stays green then all you need is a new power supply! If not, then the gateway is fried. Mine keeps going from a solid green power light to a flashing green power light and I can hear a relay click every 2 minutes at which time a pop-up say "ethernet line disconnected". I tried new power supply etc. to no avail! It is fried after 1.5 years! No more 2wire for me!

Sep 28, 2010 | 2wire 2700HG-B Router (2700HGB)

1 Answer

My modem is blinking green and it doesn't work

if dsl light is flashing is trying to get connetion from isp check wires from jack to modem
check for filters on phones,fax,alarm systems(not on modem)
or call your isp

Apr 28, 2010 | 2wire (2701HG-B) Wireless Router

2 Answers

I have a 2Wire 2701HG-B Gateway. The power light stays red and the internet light is green. I have had no problems with this machine in the past and there was no warning for the problem. I have heard it...

1. your power adapter is possible faulty
and the port for the internet is still getting connection signal or the RJ45 is connected and this green light is saying it is connected.
check the AC plug to see of it is properly connected.

Apr 21, 2010 | 2wire (2701HG-B) Wireless Router

2 Answers

We have a 2701HG-B Gateway. The power light is red, the wireless light is green. The ethernet, DSL, and internet lights are off. How do I reset this? I tried the power down for 2 minutes thing already....

Your unit might not be bad. It could be that the configurations for the internet on it are incorrect. You will need to log onto the router, and check some information that you can obtain from the ISP. If it still doesn't work after checking, and correcting (if necessary) the configurations, then you made need to replace the router. One other thing it could possibly be is the ethernet cable that connects the modem, and the router, that is bad. If thats the case, them you could end up saving a lot of money by not having to get a new router. Just something else you night want to check into.

Mar 01, 2010 | 2wire (2701HG-B) Wireless Router

1 Answer

2wire 2701HG-S Embarq to AT&T

that is typically a bad username in the modem, you will have to put there temp user name in for registration for the DSL. and after that you can put the username into the modem that you created during the registration process. Should be taken care of.

May 15, 2009 | 2wire Routers

Not finding what you are looking for?
2wire 2700HG-B Router (2700HGB) Logo

1,536 people viewed this question

Ask a Question

Usually answered in minutes!

Top 2wire Routers Experts

 C. Dante
C. Dante

Level 3 Expert

623 Answers

Bob S

Level 1 Expert

15 Answers


Level 3 Expert

2072 Answers

Are you a 2wire Router Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides