Question about HP J3680 Officejet All In One Printer

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My hp office jet keeps telling carriage jam, what will i do? can it still be fixed?

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: error - carriage jam message

My Photosmart 2610 just started having this same problem today. As many of you have done, I also went to the hp support website and tried just about everything. Finally I discovered the answer to my problem on my own. Here's what I did (you might want to have a wet rag handy to wipe the ink off your fingers):

1) With the printer on, I pressed "okay" to clear the error message. You should immediately hear the sound of the carriage (the contraption that holds the cartridges) moving inside.

2) Open the print cartridge access door (the main access point for the cartridges) and confirm that the carriage is indeed moving.
If the carriage won't move at all, I'm not sure that this solution will help you. However, if the carriage moves from side to side after you press "okay", please read on.

3) This is unorthodox, so bear with me: when the carriage moves away from it's "resting place" (in my printer it's on the right hand side) and is near the center of the printer, unplug the power cord from the printer. The purpose of this is to free up the undercarriage (which was the part that actually was jammed on my printer).

4) Ensure that the carriage moves freely from left to right and right to left by pushing gently on its sides.

5) Move the carriage to left side of the printer so you have room to access the undercarriage.

6) It might be helpful to have a flashlight or some other light targeting the undercarriage for this next part. If you look directly underneath the undercarriage, you should see a foam/spongy product resting in the base of the printer. The purpose of the sponge is to absorb any ink that escapes from the cartridges. Herein lies the problem: over time, as the undercarriage adjusts to enable the carriage and its cartridges to do their work, the undercarriage gets caught on the inky sponge. Note that the undercarriage is fragile, but is moveable by gently pushing it toward the front or back of the printer.

7) Adjust the undercarriage so you can see the sponge and the "axel" (for lack of a better term) that turns to move the undercarriage forward and back. It may take some detective work, but you should be able to determine where the sponge is supposed to lie. Your goal here is to push the sponge down as far as it will go so that it won't obstruct the movements of the undercarriage.

8) On my printer, there was also a small amount of sponge wrapped around the "axel" that prevented it from moving smoothly. I unwrapped it and double-checked that nothing else was obstructing movement.

9) Final step: leave everything where you moved it, shut the lid, and plug it back in. A little prayer never hurts either. Good luck! AIM ID if you need more help: GnarlyVeaux

Posted on Mar 10, 2008

  • 1 Answer

SOURCE: How do I get fix a "carriage jam"?

I was able to run run a piece of photo paper through a couple of times and printer now seems to be working again. The theory was that running a heavy piece of paper through might help clear little piece of paper that was not visible. The photo paper is less likely to tear if it gets jammed too.

Posted on Apr 20, 2008

SOURCE: Carriage Jam

Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

Posted on Apr 27, 2008

  • 25 Answers

SOURCE: Paper jam in HP 4255 office jet all in one printer

Clearing paper jams
Paper jams can be real or false. The unit may report a paper jam even when there is no jammed paper. The solution to a real paper jam or a false paper jam is the same.
CAUTION:
Jammed paper must be removed using the rear access door with the power cord disconnected to avoid mechanical damage. Do not remove jammed paper from the front of the unit.

  1. Turn off the HP product and turn it around so the back of the unit faces you.
  2. Disconnect the power cord from the back of the all-in-one. The power cord must be disconnected to allow the paper feed rollers to turn freely.
  3. Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door

  1. Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door. Click How to Buy on this page to order replacement parts.
  2. From the rear access door opening, remove the jammed paper.
  3. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray.
  4. Reinstall the rear access door.
  5. Reconnect the power cord to the unit and turn the unit on.
Preventing paper jams
The following information will help prevent paper jams from occurring:
  • Never use paper that is torn or wrinkled.
  • If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
  • Remove and then reinstall the rear access door. Verify that the access door is fully locked in place. The paper can skew if the rear access door is not locked.
  • Every six months to one year, clean the paper feed rollers with a rag lightly moistened with water. Over time the paper feed rollers accumulate dust and do not function as well as they once did.
  • When printing envelopes, tuck the flap into the envelope and crease the folds before printing.

Posted on Jul 08, 2008

  • 107 Answers

SOURCE: HP Photosmart c5280

Make sure to check all the way to the right and left inside. I ussually find paper loose in either of those ends. Then check your encoder strip which is the plastic strip that the carriage slides on. This may be dirty causing this issue. Use a soft paper towel and alcohol. Windex is okay to but may leave streaks on it and give same issue.

Posted on Dec 09, 2008

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1 Answer

Hp officejet 4315 series carriage jam, makes a loud clicking noise then jams fases light. virginiarortega@yahoo.com


A lot of times this is caused by something that has fallen into the printer - I just pulled a necklace out of one - when the cartridges are not at the far left or right pull the plug on the printer and move the carriage until it stops and look for an obstruction there

Jan 15, 2015 | HP OfficeJet Office Equipment & Supplies

1 Answer

I have a 4500 office jet and the paper is severly jammed. can the printer be taken apart to fix this problem


Yes; there is a great (official HP !) video tutorial on how to take it apart properly here:

Jul 17, 2014 | HP Office Jet 4500 G510n

1 Answer

The printer tells me there is a carriage jam. I have switched off, opened carriage door and there appears to be no jam but still printer won't work. Still says carriage jam and that cartridge cradle...


Phantom paper jam! This apprears to be a known problem. After spening hours on numrous restarts, I contacted HP support and they sent me a new (reconditioned) one under warranty. Now I only have problems with the software.

Hope this helps.

Dec 19, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Trying to start up HP office jet pro 8500 wireless and it says carriage jam "open the print carriage access door. clear the jam, and then press OK to continue" where is the print carriage access door? ...


The problem is a small gear that is locate in the back left part of the printer. The plastic clip that holds it in place breaks and the gear does not come all the way to the right thus causing an error.

This is not a easy fix. When this happened to me I replaced the complete insides of the printer. If this is a 8500 with the color screen it might be worth fixing but if it is the two line screen then I would just buy a replacement printer online.

If you remove the outer plastic pieces you should be able to see when the gear does not seat properly.

Michael
Perfect Printer Parts
perfectprinterparts@gmail.com

Oct 21, 2010 | Office Equipment & Supplies

1 Answer

Our HP Office Jet Pro 8500 printer has a message stating there is a paper jam when there is no paper jam. How can this be fixed?


Check the following Steps for fix Hp printer carriage Jam :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Oct 05, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My brand new hp 8500 wireless office ink jet printer say open the carriage access door clear the jam. We took the small 2 ink cartiages out and put them in again and this keeps come up.What do we do now?...


Why are you taking out the ink cartridges??
The message says to open the carriage access door and clear the jam. The printer thinks that paper is stuck in the paper path, see if you can find it. I believe that there is also a rear door on that printer, remove it and look inside.

Sep 10, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

My HP Officejet J4680 states that there is a cartridge jam. How do I fix this?


this issue is a little tricky as the unit may think there is a paper jam
first make sure the craddle - where the ink cartridge sit - can move freely, if it can then look for any bits of paper that may be stuck around it or in the machine, clean the rollers on the rear access door of the unit as well.
if the error message doesnt clear out then try the next step
If the carriage chute will not move then disconnect the power cord press and hold # 3 at the same time and as holding those 2 buttons re connect the power cord. if the carriage fails to move upon reset then you have a carriage jam and your printer needs servicing

Mar 29, 2010 | HP J4680 Office Jet All-In-One Printer

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