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I've had the same exact thing happen with more than one account on various sites. It's very frustrating. The answer is quite simple, we can't do anything about it because it's a problem with their computer and/or their ISP. About the only thing to suggest is to email another person you know who has access to bring up the problem to a moderator. Or if you have an brick & mortar address, write them.
Until then just keep trying back, one day they will discover the error themselves.
to Nintendo's Registration website (see Resources below). New users and
returning members can register their consoles from within this domain,
as well as contact customer service with questions.
the "Click here to become a member of My Nintendo and register your
newly purchased Wii" link to create a new My Nintendo account if you
don't already have one. Click on the "click here to register your Wii
now!" link if you are already a member of My Nintendo.
your birth date and click the "Sign Up" button when starting the entire
registration/account creation process. If you're already a member, then
you can simply type in your username and password in the appropriate
field and click the "Log In" button.
your Wii console serial number into the "Wii" field once you have
logged in or completed account creation. You can also register other
consoles or handhelds on this page, as well as up to four games you
the "Submit" link once you have finished filling in all appropriate
serial numbers. Double-check your typing to ensure that you haven't
made a mistake (invalid numbers will be returned as such if you submit
them, but you'll be able to go back and retype if you make a mistake).