Question about VeriFone Nurit 8020

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NPM message We are keying in transactions run on manual CC slips, and are now getting a "NPM" message on the Credit....Sale screen. It's no longer processing transactions but gives a message saying: "05443C CVV2 Code: P CVV2 Not Processed"

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  • 154 Answers

Npm= no paper mode. not recognizing paper. cvv is the security code was not read correctly. it is giving too many odd errors at one time call your merchant service provider to assist with a full download

Posted on Feb 20, 2015

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Posted on Jan 02, 2017

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SOURCE: When I run a debit transaction on my verifone VX

Your pinpad has lost its encryption. This usually happens because of a power surge. Or from unplugging the pinpad, and then plugging it back in when the power is still on to the terminal. The pinpad must be encrypted with a code specific to your processor. You will need to contact your debit processor to have the pinpad re-encrypted.

Posted on Jul 29, 2011

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Security alarm ******* BAD RTC CHIP PLEASE REBOOT


Normally this will mean you have to replace the terminal.
but first see if it will reboot.
1 unplug the power supply from the side of the terminal. Wait 60 seconds and plug the power back in.
2. press the F3 button this should take you to the main screen you use for transactions. press sale and run a card to test. if it works you have successfully rebooted.
if not.....
3. press F2/F4 at the same time and release them. you should be prompted for a password-
4 1 alpha alpha (located above the #2 key) 66831 then press the green enter key
5. select the F key next to Start- if start is not displayed on screen press the purple more key which is located to the far left.
after you press the F key next to start- it should reboot your machine- it takes a few minutes of seeing words flash on the screen. once you are on the default screen choose the F3 key and it should take you to the main screen where you perform transactions.
if you can not do these two things to get a reboot on your terminal you will need to call your merchant service provider and ask about getting a replacement. remind your merchant service provider if you have transactions in the terminal that did not get sent to the bank you will need them to either force them to go through or provide you with the card # information so you can enter these transactions in your new terminal.

Feb 18, 2015 | VeriFone VX 510 Credit Card Terminal

2 Answers

What does must settle TSYS MEAN WONT TAKE CARD


This means that the batch file needs to be settled before more transactions can be made. Do a batch download and this should solve your problem. If you need more help call. Frank (775)338-6634

Sep 19, 2014 | VeriFone VX510

1 Answer

The server charged the wrong card


if you are asking what you should do to get the correct sale on the correct card and remove the sale from the wrong card.
if you have not settled your terminal or batched out, you can simply void the card transaction that is wrong. if it was a debit it would be a refund, if a credit card sale- you can void.
if you have the card number for the sale that you should have ran, then simply run that card as a new sale.
if you don't have the card, you are pretty much out of luck unless you know the person who holds the card.

Feb 17, 2014 | Pc America Restaurant Pro Express

2 Answers

How can i use credit card mashine


Hi,
Following are the steps to use credit card machine

step1:Input the credit card numbers.If you have the credit card in hand, swipe it through the card reader. Most readers have a small icon or picture on them that shows which way the magnetic strip on the back of the card should be facing. If not, try running it
through the reader with the strip facing the machine first, since that is the most common direction. If you have a phone order, or do not have the credit card in hand, select the button marked "sale." On many machines this is also the "1" key, but it varies depending on the brand of the machine. Then follow the on-screen prompts to enter the card number and expiration date. Always double-check the numbers before pushing enter

step 2:
Input the sale information.Typically, the machine will first ask for the sales amount in dollars and cents. Input the amount using the number keypad. Double-check the amount to make sure it appears correctly on the screen and if it does, then push enter. If you accidentally input the wrong amount, look for the "clear" or "delete" key and start over. In some cases, the machine will prompt you for additional information after you've entered the sale amount. Follow the prompts to enter information, such as the customer's zip code or an order number.

step 3:
Wait for the sale to process. Depending on the machine's connection the sale may process within seconds or it may take a few minutes. If the machine seems to become "stuck" while processing a sale, do not re-enter the sale, but instead call the processing company's phone number for further instructions. In many cases this number will appear on a sticker on the machine.

step 4:
Process the receipt.If the customer is present, have them sign the credit card receipt. Give them the copy and retain the original for your records. If the customer is not present, write "phone-in" or another appropriate phrase on the signature line of the receipt. Keep one receipt for your records and include the other in the shipment of the goods to the customer.

step 5:
Close the batch.Double-check with your processing company, but most require you to run a "batch report" or close a batch of credit card receipts each day. This is the process that tells the company to finalize the credit card charges and deposit the balance to your account. Many machines will have a key that is marked "batch." You can press this key and then follow the prompts to close the batch at the end of the day. If the machine does not have a "batch" key, consult the user's manual for instructions or call your credit card processing company for instructions.

Thank you

Mar 14, 2010 | IBM Domino.Merchant Server Pack Upgrade...

1 Answer

No card for transation


One if not too late. This terminal is out of compliance with running credit cards through. But if your merchant service provider is allowing you to continue then at the main screen just:

Hit 1
Then enter CC # and enter or function.
Then EXP date of the card then function.
Then Address and or ZIP of the billing for the cardholder
then enter and it should process it VIA dial approval line.

Jun 05, 2009 | VeriFone TRANZ 380 Transaction System (X2,...

2 Answers

Phantom Transactions on PCCharge


One it is most likely you are getting communications errors while Pc Charge is dialing out which I am assuming you are using DIAL up.
You need to upgrade to Version 5.7.1 or above and then use dial or highspeed connection.

When the software dials out to the bank for approval while that process is going on your communication drops and then PC Charge will have no way of recording the Approval back. So in turn you are running it again where the approval for the first sal e was already done but the response was not captured. Your bank can put duplicate trans stops on the front end. Make sure you upgrade to the newest version.

www.greenlightpayments.com

Jun 02, 2009 | Go Software Inc. PCCharge Payment Server...

1 Answer

Sales wrong on Shift Report!


cALL pca AND cOMPLAIN tHEY KNOW ABOUT THIS AND HAVE NOT FIXED THE ISSUE, tHEY JUST COST ME SEVERAL THOUSAND DOLLARE IN LOSSES BECAUSE THEY COULD NOT MAKE THERE SOFTWARE DO MATH CORRECTLY.

Feb 09, 2009 | Pc America Restaurant Pro Express

1 Answer

RB INV DATA 0001 Error PC Charge Pro Version 5.1.0


The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.

If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).

Jan 15, 2009 | Go Software Inc. PCCharge Pro...

4 Answers

Verifone VX510


Yes he is somewhat correct. At the main sale screen hit the option 6 usually the password is 1 Alpha Alpha 66831 if it gets you to the Terminal Phone COMMs screen it is good. Choose phone then next and choose PBX code that is what needs to be dialed out from your phone system to get an outside line IE: 9,,8,... once that is edited choose enter then exit if that doesnt work at teh main screen hit the more key or the tip key until you see other setup then the password again. 1 ALPHA ALPHA 66831 hit the tip or more key again until you see COMMS. Select it then hit next until you see baud rate hit edit and that field and then next until you see 300 hit enter then exit save changes hit ok then the red X key to get back to the sale screen try that.

Other fixes as well but it needs phone conversation.
Call me at www.greenlightpayments.com ext 105

Jan 04, 2009 | VeriFone Omni 3700

1 Answer

Screen hangs after cash transaction or credit card transaction


Is the problem you're having with a computer running Windows Server?

Dec 17, 2008 | Pc America Restaurant Pro Express

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