Question about Dyson DC31 Animal Bagless Handheld Cyclonic Vacuum

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Hello, I have a Dyson DC31 and she keeps shutting down. Most of the time she will shut down as fast as you pull the trigger, other times she will only power up for about 5 seconds before shutting back...


Hi there, it's Jack at Dyson.

If you need some help with your DC31 Animal handheld, we'd like to put you in touch with our experts for some diagnostic checks. Can you let me know where you're based so I can supply the correct contact details?

Oct 26, 2013 | Dyson DC31 Bagless Handheld Vacuum

1 Answer

My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 04, 2013 | Dyson DC31 Animal Bagless Handheld...

2 Answers

Broken trigger on dc31


I had the same problem where the trigger doesn't always work (it works if I turn the unit upside down). I've since worked out it's the battery contacts which just needs a bit of a clean. It works now no matter which way I'm holding it.

Sep 20, 2012 | Dyson DC31 Animal Bagless Handheld...

2 Answers

My DC31 just stopped working while I was vacuuming my wood floor. Is only 2 mths. old. I bought this for the versatility so I don't have to lug my big Dyson up and down my stairs. The battery was


Don't overlook the obvious. My DC31 just stopped working when I was using it. No lights, no noise, nothing. After poking around for a a couple of minutes, I removed the battery and then re-inserted it. I gave it a good tap with the palm of my hand to make sure it was seated properly. Everything worked after that.

Jun 02, 2012 | Dyson DC31 Animal Bagless Handheld...

2 Answers

My dyson dc31 sucks intermittently and it sounds as though the motor is straining to provide suction. I have checked the filter and the battery is also holding its charge


Hi Ed,

I'm sorry to hear you're having difficulty with your DC31. From what you've described, it sounds as if you may have a blockage in the inlet. To remove this, please follow the steps in our online Support guide:

http://www.dyson.co.uk/support/dc31/dc31/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-inlet

I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 27, 2012 | Dyson DC31 Animal Bagless Handheld...

1 Answer

Brushes don't spin


Hi there,

I'm sorry to hear you're having difficulty with the motorised brush head on your DC31 Animal. If the head won't seem to work correctly after you've checked for any obstructions, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, as one of our advisors may be able to resolve the issue with some troubleshooting over the phone.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 11, 2012 | Dyson DC31 Animal Bagless Handheld...

1 Answer

DC31 Animal works but no constant power almost like you're switching it on and off constantly and because its intermittent theres not enough constant power to pick up


Hi there,

I'm sorry to hear you're having difficulties with your DC31 Animal. If you're experiencing an issue with intermittent power, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.

You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 20, 2011 | Dyson DC31 Animal Bagless Handheld...

1 Answer

DC31 will not run. When placed in charger, red light comes on. after 2 seconds, green ligh comes on. after 10 seconds all 3 lights flash.


Hi there,

From your description, it sounds like you may own a DC16, not a DC31. Due to the nature of the issue you're experiencing, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks with you over the phone. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Customer Service

Aug 02, 2011 | Dyson DC31 Bagless Handheld Vacuum

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