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Printer says paper is wrong size but it isn't

Trying to print on 11.5x8 printer paper with designs already on it (bought it with decoration, i'm trying to add text) but says paper is wrong size. paper is not name brand, but measures out the same as regular printer paper. feels like same weight as regular printer paper too. when i try it on regular printer paper, text prints out fine. please help.

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  • j0llyc
    j0llyc May 11, 2010

    What country are you based in?


    The reason I ask is that the size you specify is Letterhead which is a US standard, whereas in Australia we use A4.


    It might be a driver issue, but get back to me and we can go from there.


    Cheers,
    Chris



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Place the designated paper in the relevant tray.
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    1. Open the application being used to print the document (Example: Microsoft PowerPoint)
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      NOTE: For Microsoft Word and Excel, ensure that the paper size in Page Setup is the same as in the printer driver and the printer.

  2. Make sure the Paper Type is set to AUTO on the Printer.

  3. Cycle power on the Printer.
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  4. Verify that the Actuator No Paper moves smoothly and is not damaged (Figure 1).

    5130cn_actuator.2.jpg
    Figure 1: Actuator Location

    • If there is damage or the Actuator does not move smoothly, replace the Feeder Assembly.
    • If there is no damage and the Actuator moves smoothly, replace the Feeder Assembly.
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Cycle Power on the Printer
  1. Turn the printer off.
  2. Wait 10 seconds.
  3. Turn the printer on.
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Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.
941802c.gif

Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:
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43d7cbe.gif

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart





Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:
  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Type appears and press the return%20arrow%203100cn.jpg button.

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  5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the return%20arrow%203100cn.jpg button.

  6. Press the MENU button.
91a7233.jpg
Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:
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  2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
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To verify the paper size from the printing application matches the designated printer tray, perform the following steps:
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Verify the Paper Source From the Printing Application Matches the Designated Printer Tray
  1. Open the application being used to print the document.
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