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Considering canceling my TalkTalk account

Over the past several weeks I have been in touch with Talk Talk because of unsatisfactory service on my Broadband. Yesterday was the limit. The router had dropped out 20 times on Saturday 12th April, and on Sunday yeaterday it dropped out 25 times. In addition the speed during the afternoon (4 to 5 hours) was so slow (Many results were lower than 0.5 in the 7 pm readings) that neither my lap-top nor the I- pad were working properly. The Talk Talk engineer checked all the witing in our house about 6 months ago and nothing has been altered. Talk Talk have run test on the line to out house from the exchange several times and even last night I was told there were no faults. Fter the last call the speed miraculously improved to 3, so some change had been made to the system. However tonight the speed is again down to about 1, and so I am considering a change to another provider. David Chadderton Tel No 01457820054 Account number 1007451292

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If you go with BT, they can't blame anyone else as it is Bt's cable, fibre and exchange that is in use.

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