Question about Home
Current unit keeps beeping and does not have battery
Posted by Anonymous on
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Posted on Jan 02, 2017
I have my random beeping problem now solved. Like so many of you, I too would have beeping sounds coming from my lock and there wasn't anything that I did could to fix it. My symptoms were EXACTLY like so many other postings which led me to believe there could be a mfct defect. I called Weiser's toll free number. After describing my problem to the lady(grouchy lady #1) she said she would send me a new key pad and it should arrive in six or seven days.I asked if this was truly the problem, response"I'm sending you a new one aren't I".I also asked if this was a common problem.response" I don't know, there's thousandsof them out there". After waiting one week I again call the same toll free number and(HAPPY CHEERY Lady #2) says, Oh yes, I'm sorry for the delay but we have run out of stock and have had to get the mfctr to produce more keypads and there is a delay as they are on backorder.Still cheery and friendly says there has been a problem(yay Someone admitted it) and you sould get the key pad in two weeks.If you have any other questions or concerns about delivery please call back.Thankyou Happy Lady. My new keypad arrived yesterday installed it right away and VOILA, problem solved.(note:grouchy lady#1 could have very easily turned this consumer to a shlage only customer,Happy lady #2 has regained my faith in positive customer relations.
Posted on Sep 09, 2009
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