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How to solve scanning problem? it said scanner is turn off. so how?

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Make certain that the scanner is not only turned off, but unplugged. And disconnected from the computer.
Then gently lift the glass off - the glass on which youy place whatever you want to scan.
Once the glass is off, you can clean both sides of the glass, but remember which side was facing up.
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I can't seem to find a error code 5. What software are you using to scan? Did the error start right after your first? Had the scanner been working?

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