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I dont have that watch but on mine the knob usually used to wind the watch(my watch doesnt wind) pulls out one step to adjust the time, and then pulls out one more click to adjust the date. maybe try that.
You have to wind the watch manually after you buy it. there should be a little knob at about 3 o'clock. Turn it clockwise about 40 times. Make sure you wear it enough (8 hours a day) or else you have to wind it every day like this
Is it an automatic self wind or wind up? An automatic watch has a weight that winds the main spring and if you wind it by the crown it will not stop. If its one that you wind by hand then the watch should be wound daily at the same time...like right before bed or when she wakes up. Wind gently until it stops. That costly repair should come with a warranty so if she consistently winds daily and still loses time you need to send it back!
If the watch is an automatic then she can gently hold the watch in her hand and rock it back and forth a good 20 times or so and that will give it a good winding! This is a common issue we see at our watch repair business. Some people do not move enough during the day to keep an automatic movement wound. If thats the case then there is nothing ong with the repair, just make sure it gets a good daily wind! :-)
The knob doesn't come off. It is attached to the stem, inside the watch. The only way to remove it, is to open the watch, pull the stem out, loosen the plate and move the pawl out of the way of the stem. If you ever want to use the watch again, it's best to have a jeweler or watchmaker do it.
until it begins to feel just slightly taunt,Do NOT over wind a wind-up wrist watch, if its a self winding you should just have to walk in it to wind it. here is a link to a pdf of your manual which has winding procedures, Good luck Jon click here
You have to wind the watch first. Pull out the crown (the knob on the right side of the watch) to the intermediate position (the winding position will not move the hands or the date so this is how you know that you are in the correct place. Most watches have 3 positions where you can set the date, time, and wind it) and wind the watch. It will need to be re-wound every 24-48 hours.