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I have an HP Business Inkjet 1200d which is now flashing the paper feed and paperjam lights every time it is switched on. It is the type with a duplex add-on which allows double-sided printing. There is no paper jam, so what is the problem & how can it be resolved?

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  • Nigel Firth Jun 18, 2009

    Have tried looking any paper jam in duplex unit, paper tray & under top cover.

  • Nigel Firth Jun 18, 2009

    Hi
    I have inspected the printer very closely & could not find any paper. While dismantled I gently manually fed some thick card through & this seemed to clear it, but as soon as I have tried to print normally with it, it prints the first item & then starts flashing with the jam again.
    Any ideas where we go from here?
    Many thanks



  • Nigel Firth Jun 19, 2009

    Hi
    It turns out it was the paper out sensor which had become unclipped because one side was broken. Hopefully a drop of carefully applied superglue will fix it.
    many thanks for your suggestions


  • Nigel Firth Jun 19, 2009

    Thank you for your help

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Please go over these steps to closely inspect and clean the printer of possible jams or dust that might be giving the error message.

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Posted on Jun 18, 2009

  • Ekse Jun 18, 2009

    you may have to have the machine serviced by Hp because in that case its not about a paper jam, its a mechanical fault / problem which will need to be looked at and serviced by hp.

    are you on warranty?



  • Ekse Jun 19, 2009

    Alright, do you need anything else?

    Thanks,
    Ekse


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  • Master
  • 483 Answers

Hello,

as per HP : http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09144&lc=en&cc=us&dlc=&product=59305

we got to have the printer serviced for such errors, however try cleaning th eprint head looking at the thread above, should work.

Fame !

Posted on Jun 18, 2009

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