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Is the feed dog raised into sewing position and not dropped as for darning? Feed dogs need to be in the raised position in order to pull the fabric through the machine.
If the stitch length is set too short, it will cause the fabric to barely move thereby causing the machine to stitch in one place.
Raise your presser foot and gently rotate the handwheel and watch the feed dogs. Do they rise when coming to the front of the machine, move toward the back of the machine, drop down below the needle plate, and move forward to the front of the machine again? If so, the feed dogs are working properly.
If the feed dogs never rise, they are in the dropped position for darning or free motion quilting when you would move the fabric manually.
If, on the other hand, the feed dogs do not move at all, then they are seized and you should probably get your machine serviced.
Sewing machine feed dogs generally do not move sideways. They move only forward or backward. Embroidery machines will stitch in all directions but only because they use hoops and not feed dogs to move the fabric. If you need the stitch to go a different direction, you can try rotating the fabric. Free motion quilting uses your hands to move the fabric under the needle but the feed dogs are not in use.
No info on the sewing machine make or model. It sounds like something is binding up, is bent, or is tangled in the machine. Look around the front and back of the sewing area for a switch to lower the feed dogs.
when the fabric does not move then the feed dogs under the needle plate need to be checked to see if there up or down.
if the feed dogs are down then the lever or switch needs to be pushed up into the correct position
if the feed dogs are up & they are not moving the fabric like there suppose to, cause it's there job to move the fabric against the presser foot,, then they need to be check
the gears that do the zig zag stitches should be checked to make sure there not worn & weather they might need be be greased
hi! there if your feed dog does not move the fabric forward or backward,if this is so try to run machine w/o the fabric check if feed dog move on cycle,the teeth should be moving upward and downward rotation pushing action on your fabric,the teeth should come out to the plate slot of feed dog.if not adjust upward, and adjust also the presser foot of needle.if your feed dog is not moving when machine running,thre is a mechanical disengage or loosen in shuttle assymble and feeder dog mechanism they link together ubder the machine,as the shuttle move on one stroke the feeder also move also with the needle.Chesk the adjustment and link mechanism.in addition to this try to clean feed dogs by brush chips thread and fabrics sometimes stored on mechanism of feed dogs and shuttle.