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Perhaps the ruffler foot is defective (a piece bent or something) that is causing the needle to deflect.Install a brand new needle. Make sure you are installing the ruffler foot properly, ie the fork needs to be around the needle holder.
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You may need to move the needle position left or right. Try a different stitch length. If the ruffler foot is installed correctly and needle is in the correct position this should not happen. It is hitting left/right/forward or back of the ruffler needle space?
The available ruffler is a generic part. But, it is made for most Low Shank machines. ANd no, you can not change the shank from high to low. Doing that or attempting to do that will not allow the needle to go all the way down as it would set for a high shank.
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