Question about Apple iPhone Cell Phones

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My phone is frozen

It says iTunes and has a plug connected to it.

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You can call apple they will walk you through your problem in canada tel:(800)263-3394
in USA 855-839-8985
or goto https://support.apple.com/issues.action

Posted on Apr 14, 2014

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1 Answer

I began update. Phone is frozen on iTunes plug in screen


Try holding down your power button and home button at the same time for about 10 seconds. If that does not work, you could try to hold them both down for about 3 seconds then let go of the power button and continue to hold down the home button for about 7 seconds.

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Your phone is either corrupted or the battery was just drained. Plug iphone to pc, restart computer while iphone is plugged. Or What you have to do is to enter dfu mode so iTunes can detect an iPhone in recovery mode and then prompt you to restore. You will lose all your files when you do this but if you have a backup in iTunes then you're good to go. To enter dfu mode, just press both power and home buttons simultaneously for exactly 10 seconds. After 10 seconds, release the power but keep holding home then wait until iTunes detects your iphone and prompt you to restore.

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My son had the same problem and I found that there was a loose or dirty connecting of the connector on the itouch. I used a cotton swab and iso-propyl alcahol and cleaned the connector. If this doesn't fix it, try carefully wiggling the connector to see if he iTunes recognizes it. I did have to restore the unit and then reloaded it. I was glad I did not have to replace the connector as it is a fine pitch soldered connection requiring the right tools.

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After updating software go to itunes graphic on frozen phone


the handset needs to be activated through itunes.
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1 Answer

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This some times happen, you iphone should be fine though.

- connect your iphone to the Computer

- open itunes

- hold down the on/off button at the top and the home button at the bottom at the same time for up to 3 full minutes.

- you will see an error from itunes that the iphone is in recovery mode

- click ok

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Good Luck

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My itouch screen is frozen and I cannot unlock it.


plug the usb cable from your computer to your itouch. then use itunes. itunes will do the job automaticly.

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