Question about NorStar M7324 Telephone

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Change voicemail that answers forwarded calls

When forwarding calls to another extension, an alternate voicemail greeting answers if the call is not picked up by a person. It is not the voicemail for that extension, but one of the "main" mailbox voicemail choices that is old and not used anymore. How do I make it the main voicemail greeting that I want?

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  • Expert
  • 119 Answers

You are more than likely gonna have to go thru your company's IT person and have them update it to what you want. I am sure it is password protected.

Posted on Apr 15, 2014

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Changing main greeting

You need to go into Feature 983 system admin. You need to get the password though.

Posted on Jan 03, 2009

TallBourbon
  • 30 Answers

SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Posted on Jan 07, 2009

ynotphone
  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

consultel1
  • 860 Answers

SOURCE: Callers are not prompted to general mailbox

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Posted on Sep 29, 2009

ynotphone
  • 192 Answers

SOURCE: What is the feature code for forward to Voicemail?

Try FEATURE 9 8 4
this forwards all calls that ring on your phone to your voicemail. To shut it off FEATURE # 9 8 4

Posted on Oct 03, 2009

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1 Answer

How to record a new greeting


  1. Go to Google Voice.
  2. Click the gear icon at the top right of the Google Voice window and select Settings.
  3. Click the Voicemail & Text tab.
  4. In the 'Voicemail Greeting' section, click Record New Greeting.
  5. Enter the name for the greeting you're going to record and click Continue.
  6. A "Record Greeting" box will appear. Select one of your forwarding phones from the "Phone to ring" drop-down menu.
  7. Click Connect.
  8. Google Voice will call you on the forwarding phone you selected. Pick up the call and record your voicemail greeting when prompted.
  9. Once you've recorded your voicemail greeting, make sure it's selected in the 'Voicemail Greeting' section of your Settings.
  10. Click Save changes at the bottom of the page.

Mar 17, 2016 | Lands Phones

1 Answer

Toshiba DKT2010-sd calls no longer go to voicemail


go to the website http://www.telecom.toshiba.com/ go to the call forward settings in the book turn off Call forward All and turn on Call Forward NA (No Answer) by default it should go to the VM system. If it does not figure out what you dial in the keypad when you want VM to answer.

Nov 22, 2013 | Toshiba DKT-2010 Corded Phone

1 Answer

Our Prostar 816 is no longer going to our Starmail voice mail when placed on hold at the main phone. Starmail greeting can be accessed by programming.


You have probably inadvertently cancelled no answer call forward at the extension in question. You will need to know the port numbers for your voicemail but if you watch this video it will show you how to reset the call forward. There are plenty more handy tips for Samsung telephone systems at
www.AbbeyTelecom.com

Feb 04, 2010 | Samsung Prostar 816 Phone

1 Answer

How do you take out voicemail from the phone so call forwarding can be processed?


I'm not sure that you are phrasing the question correctly. How can I bypass the voice mail box would be a better explanation.

If you take out the voice mail box it will go to the main greeting. Call forwarding to voice mail is call forwarding being processed. Is there somewhere else you would like it to forward to?

If you are just trying to delete your mailbox then you need to know your system manager info. If you do email me at IsaiahJ1980@gmail.com and I can help you further.

Call Forwarding Options:

From Port 1

Find port 01 or Tel 01 by pressing feature 4 from the lowest extension # in your system. Once you have found port 01 dial either of the following:

Call Forward Busy No Answer

Speaker 45, enter the extension you want to forward i.e 103, enter the destination, another extension perhaps 107 and speaker.

Call Forward Busy No Answer to an outside #

Speaker 45, enter the extension you want to forward i.e 103, press 9 and enter the destination phone # and speaker.

To Cancel Call Forward BNA

From port 1: Speaker 46 and the extension #


Call Forward All

Speaker 47, 103, enter the destination extension 107 and speaker.
(You will notice the Feature light flashing after this operation)

Call Forward All to an outside line

Speaker 47, 103, 9, enter the destination phone # and speaker.
(You will notice the Feature light flashing after this operation)

To Cancel Call Forward All

From port 1: Speaker 48 and the extension #

Nov 13, 2009 | NEC Dterm DTP 16D-1 Corded Phone

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM


Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Oct 06, 2009 | Lands Phones

1 Answer

AVAYA PARTNER ACS PHONE SYSTEM - Voicemail/Greeting capability


Yes you can have the 2 lines answered by a particular mailbox instead of the AA greeting.
Would need to know the model of the voicemail system that is installed to see if there are more than 1 AA menus.

Oct 06, 2009 | Avaya Lands Phones

2 Answers

Won't go to Voicemail


You will need your system administrator to change the call reroute assignment of your phone, or you have call forwarding active to a location the system can not route a call to. Either scenario your phone administrator can resolve quite easily.

Sep 02, 2009 | Mitel 5220 IP Phone

1 Answer

Transferring call to my voicemail


DK system call forwarding in icm #604 for forward busy and no answer

Jun 19, 2009 | Toshiba DKT-2010 Corded Phone

1 Answer

Forward to voicemail


It depends on what you mean by not set up. Voicemail has specific steps to make it work and it starts with admin access to both the voice mail and phone system. If it is already set up (ie you can call 165 or whatever the VM number is), then what greeting it plays will give you an idea if what needs to be done.

If it plays a general greeting like when you call in from outside, it may be that you just need to add the mailbox for your extension. If it doesn't answer at all, then it's probalby time to call an installer.

Carl

Aug 22, 2008 | Panasonic KX-T7630 Corded Phone

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

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