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Tomtomgo520 not recognised by tom tom home

I have a tom tom go 520 and recently i had a problem with regard to never being able to get RDS TMC contacted tom tom who dont seem to help much gave me lots of info but im a novice i have backup file on my desktop and when i connect tom tom go to tom tom home it is not recognised how do i import the backup file to my go without going through vast procedures that i dont understand

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  • bitsandbits Jun 18, 2009

    Hi eske have tried this and it doesnt work i need to know if ican transport the file i have on my desk top to tom tom direct as tom tom seems to be clean

  • bitsandbits Jun 18, 2009

    yes its on my h drive how do i import to tom tom go please

  • bitsandbits Jun 18, 2009

    yes its on my computer in drive h when i switch on but how do i import it to my tom tom thankyou

  • bitsandbits Jun 18, 2009

    i have done what you said uninstalled and reinstalled the latest version of tom tom home but still my device is not recognised auto play keeps flashing now as all the files are installed on internal h drive what do i do now?

  • bitsandbits Jun 21, 2009

    it took a long time for nico to solve the problem with my tom tom go 520 but after 2 hours he solved it and im most grateful tom tom themselves never solved it thanks again

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Hi,

well first to get anything out or into the tomtom it will need to be recognised by the computer.
Try plugging it to another usb port. If that doesn't work, leave it plugged in and turn it off, and also turn off your computer, unplug both the tomtom from the charger(but not from the computer) And unplug your computer from the wall for 15minutes.

Now turn the computer and tomtom on, ones the computer is started try using tomtom home again and see if it is recognized if not, then restart your computer. Check again is it recognized now?

if it still isn't recognised, drop me a comment on this page.

Thanks,
Ekse

Posted on Jun 18, 2009

  • 2 more comments 
  • Ekse Jun 18, 2009

    look into my computer and see if the tomtom is shown there, possibly as a removeable storage device (which will disppaer and reappear when plugged in or out, press F5 on my computer window to refresh)

    you may be able to move the file directly into the tomtom from my computer if it is shown there,


  • Ekse Jun 18, 2009

    you can directly put and remove files that way, hold on I will look into it.

  • Ekse Jun 18, 2009

    Press start -> open control panel -> click on uninstall programs or find add or remove programs.

    Find tomtom home from the list, and click on uninstall. make sure all instances of tomtom home are removed.

    then open this page and download the newest tomtom home
    http://www.tomtom.com/services/service.p...

    it is the download link which has the blue circle with the windows flag inside.

    download the file and ones downloaded, open or run the file to install the latest version of tomtom home to your computer, unplug the tomtom before starting the install, ones tomtom home is installed and started plug the tomtom back into the computer.


  • Ekse Jun 18, 2009

    Lets solve the problem over a remote support connection - I will be able to see the screen and sort out the problem. Click on this link below:
    http://www.fastsupport.com/573477087
    above link will start the session, if the session doesn't start within a minute or two, use the manually download software link at the bottom and follow instructions.


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