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Computer can't "see" scanner even though plugged into USB port

Tried changing cables in case the first one was bad. Tried the other USB port. Am out of ideas!
Error message: "Scanner not found. Please check the hardware connections and try again."
Thx.

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  • 338 Answers

Please check:
if other usb-devices work with your pc, so usb ports of your machine are ok.
try connecting the printer to another machine, using same procedure as u did with the old one

did you get any installation cd with it?
any newer drivers for your win-system available?( inet, manufacturers homepage)

if your system and the printer passed the hardware check, install newer drivers and try again.

wish u luck

Posted on Jun 18, 2009

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Posted on Jan 02, 2017

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------------
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