Question about Dell 1600n All-In-One Laser Printer

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Jam 1/no cartridge

This is the error message I keep getting any clue what it could be It just started doing it out of the blue.

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  • Anonymous Jan 25, 2008

    no cartride insert

  • Anonymous Feb 08, 2008

    Well we can add this problem to the paper out message that I also get when it's full of paper. This jam/on cartridge error just started today out of the blue after I resolved the out of paper issue again.

    It's like this thing is psychotic.

  • Lgrovejohn Apr 10, 2008

    I have the same problem I don't see a paper jam and the cartridge is 70% full. I don't see a reset button. Help!!!! this printer is a big problem.

  • newton123 May 15, 2008

    I changed the toner cartridge and restarted the 1600n and still complains:
    Jam1/paper jam or no cartridge....mmmmhh



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I have been having the same problem. I almost gave up on this printer. After careful analysis I noticed that if I pulled up on the cartridge while it was inserted and held it up (I took the door off and depressed the door closed button w/ a screwdriver) the printer would work fine.

I shimmed the front of the cartridge w/ a piece of rubber or folded up paper. There appears to be something in the back that doesn't make full contact if you do not do this. Now it works fine.

I haven't had any feed problems, but I kept my shim to the front right and made sure it doesn't go too deep.

Posted on Mar 24, 2009


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I keep getting an error message about a paper jam for my printer but there is absolutely no paper jammed anywhere in the machine.

Have you tried a new toner cartridge, The toner cartridge has moving parts, and of the cartridge gets stuck, the printer may indicate a paper jam.

Also paper often tears when clearing jams, and the little shreds of paper can stay in the rollers of the printer and keep it jammed. Make sure to inspect all the rollers to make sure they move freely, and do not have anything stuck in them.

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1) Make sure the tank holding all the ink cartriges is properly aligned and can move side-to-side.
2) If it is crooked or can't move, check below it for a paper jam -- when the jam is that bad, the C000 appears to override the normal Paper Jam warning.
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As soon as I started using recycled ink cartridges, I started getting a paper jam error on my printer. The control panel message instructs me to remove the back panel and clear paper jam. I've done this several times but there is no paper to clear and the message keeps coming back. I've tried turning of the printer and unplugging it to clear the memory, but that doesn't help. Could it be that the chip on the ink cartridge is messing with the printer's operating system?

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Paper jam 11

Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
Turn off the printer. 
Remove any paper trays. Inspect them for wrinkled or damaged paper. 
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. 
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. 
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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Open Door. Clear carriage jam, and then press Enter

Sounds like you have a jam. Open the back of the printer and checl for any paper large or small. If there is no paper, just opening the door and closing it may get rid of the message. All it takes is a piece of paper the diameter of a pea to send a signal that there is a paper jam. After yuou have finished close the door and push enter to let the printer know you are finished. See if this helps. I don't think it has anything to do with the ink cartridges. It sounds more like something stuck causing the jam. Be sure not to have anything like a staple attached to the paper you are printing on to. A speck of dirt could casue a jam message too.

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It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

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1 Answer


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