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After forgetting my password, I tried everything. Literally. And this is the Only way I could reset it, and regain control. First you must kill the power to the DVR by unplugging it, or turning off it's surge protected power strip, wait 5 seconds, then reconnect power. This basic reset prepares the DVR to accept this admin password reset. Upon startup, the username should automatically be admin, if not then type the word admin in as username. then all you have to do is type in 1 2 3 4 5 6 for your password, then click enter, then log on. And Hallelujah!!! your back in!