Question about Whirlpool Duet 4.0 cu. ft. Washer
Please help me with what this error code means. Washer quits 1/2 way through the first drain cycle and will not reset. Only after I **** the water out with my shop vac, but then gets stuck in the same place.
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Posted on Jan 02, 2017
The hum you hear is the drain pump trying to get the water out of there, but it can't for one of two reasons. 1.) It's jammed by debris (pillow stuffing material, underwire from a bra, etc...) 2.) The pump itself has failed. UNPLUG THE WASHER! You'll need to remove the three screws that are located below the bottom front panel. (Do this easily by leaning the machine backwards toward the wall and propping the 2 front feet up with a brick or the 4" side of a 2x4) These screws are star shaped, called "Torx" screws, size #20. After you have those removed, pull the panel downward and pull out from the bottom at the same time, then set the panel aside. Mounted to the floor of the machine near the center is the drain pump, see the hose coming out of the bottom of the tub and into the pump? That one will HAVE to be clamped off before you continue. Use 2 open end wrenches and a pair of vice grips... use the wrenches to pinch off the hose and the vice grips to clamp the TIGHTLY into place. Now remove the drain trap cover. Rotate the hand grip counter-clockwise several turns and pull it toward you. (*THERE WILL BE SOME WATER COME OUT EVEN THOUGH YOU HAVE THE HOSE CLAMPED OFF. HAVE TOWELS READY) Use a flashlight and your fingers to inspect the pump area, remove any debris you find. Make sure it's COMPLETELY cleared out. Then re-install the drain trap cover next remove your hose clamps. Plug your machine back in and set it to "spin only" and engage. You should hear the pump fire up and water being evacuated. Is so? You did it! Rebuild everything. Job time= ~45 minutes. If not, you have a bad pump and it should be replaced. The part # is 280187 and list for ~$115.00 at your local appliance parts retailer. Good luck! Please post back.
Posted on Aug 13, 2007
SOURCE: Whirlpool Duet Washer
The error code is an indication of a slow drain, or no drain problem. Before you assume you have a component failure with the washer, however, the manufacturer recommends unplugging the appliance for at least 30 minutes. Sometimes this is all that is required to reset momentary glitches with the computer. If the error code reappears, then you will need to check your drain pump. The following link explains how:
In addition, you may want to check the drain hoses to ensure they are not clogged or kinked. The hose leading from the bottom of the wash tub to the inlet side of the drain pump is a common place that I have found small articles such as socks, underwear, and washcloths lodged. For this reason, it is recommended that you use garment bagfs for small items.
Now, if you perform all the preliminary checks above and still have a problem, you may have to replace the pump. It does not take much to damage the drain pump in these model washers. If anything has been lodged in the pump for any length of time the pump impeller and/or motor may be damaged. The pump may still run, but it might not be pumping any water.
If you require a replacement pump, they can be ordered on line at searspartdirect.com. Just type in your model number and the pump is located under the "Pump and Motor Parts" heading as item number 10 (part #8181684). The next link provides you with step-by-step instructions on how to replace the pump, if necessary.
I hope you find this information helpful. Let me know if you require additional assistance.
Posted on Sep 13, 2008
Most washing machine timers are digital or mechanical. The timer controls most of the operations of the washer: water level, tub filling and emptying, length of cycles, and cycle setting sequences. For this reason, any repairs to the timer should be made by a professional service person. However, there are a couple of checks you can make when you suspect the timer is faulty -- you may be able to install a new timer yourself.
Step 1: Unplug the washer. To access the timer, remove the control knobs and the panel that covers the controls. This may be a front panel, or access may be through a panel at the back of the unit. Carefully examine the wires that connect the timer to the other parts of the washer. If the wires are loose or disconnected, try pushing them into position; they usually fit into their terminals like plugs. Use long-nosed pliers to avoid breaking the wire connections -- never pull a wire by hand.
Step 2: To test the timer, use a VOM set to the RX1 scale. Disconnect the power leads to the timer and clip one probe of the VOM to each lead. The VOM should read zero if the timer is working. Since the timer is a multiple switch, turn it through its cycle and test each pair of terminals in turn. The meter should read zero at all of these points. If one or more readings are above zero, the timer is faulty and should be replaced.
Step 3: To replace the timer, unscrew and disconnect the old one. Install a new timer made specifically for the washing machine. If there are many wires on the timer, have a helper hold the new timer next to the old one as you work. Disconnect the old wires one at a time, connecting each corresponding new wire as you work, to make sure the connections are properly made. Or, draw a diagram showing the connections before removing the old timer. After all the wires are connected, check the connections again for correctness and screw the timer assembly into place.
Posted on Nov 06, 2008
If you put it on wash - does it agitate?
If not - Most likely the coupling is failed.
Any way you look at it - you will need to empty as much water out as you can - because to replace the coupling - the pump must be disconnected.
CLICK HERE to see the coupling.
Another telltale sign of a failed coupling are black rubber bits, and plastic pieces under the washer when you tip it up.
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Posted on Oct 01, 2009
Just take off the bottom kickplate (3 screws on the bottom). You'll see the pump front and center. Twist the front face of the pum slowly to the left. All the trapped water will flow right out towards you. There could be a sock or some other debris there. Unclog, screw that faceplate back in and start it up.
Posted on Jan 16, 2011
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